Customer service experience
Angel Rojas
Lebanon,PA
Summary
Driven by a proven track record in retail management, I excelled at Puma by enhancing store operations and customer satisfaction. My expertise in Retail Operations Management and Staff Training and Development, coupled with a knack for fostering client relations, significantly contributed to surpassing sales goals. My leadership consistently resulted in team growth and improved sales efficiency.
Overview
12
12
8
8
Customer service Mangamnet
2
2
English | Spanish
Work History
Assistant Manager
Puma
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Supervisor
Kay Jewlers
04.2023 - 01.2024
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.
- Trained new employees on store policies, product information, and sales techniques to enhance their performance capabilities.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
Prestige Sales Manager
Ulta
12.2019 - 07.2021
- Consistently met or exceeded individual sales goals while also contributing to the success of the entire sales team.
- Fostered a positive work environment by promoting open communication between colleagues, fostering collaboration towards common goals.
- Handled escalated customer issues with professionalism and tact, working towards satisfactory resolutions for all parties involved.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
Maurices
02.2017 - 04.2019
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Jp McCaskey
Lancaster PA06.2011
Skills
- Staff Training and Development
- Retail Operations Management
- Client Relations
- Appointment Scheduling
- Product Sales
- Sales closing
- Scheduling and Coordinating
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementHealthcare benefitsWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Assistant Manager
Puma
01.2024 - Current
Supervisor
Kay Jewlers
04.2023 - 01.2024
Prestige Sales Manager
Ulta
12.2019 - 07.2021
Store Manager
Maurices
02.2017 - 04.2019
High School Diploma -
Jp McCaskey