Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Languages
Timeline
Generic

Ashley Regalado

Philadelphia,PA

Summary

With over three years of experience in clinical services, customer service, and data collection and analysis, I am an efficient and professional individual. Proven track record in these areas and now looking to leverage skills to excel in the Medical Assistant role at this esteemed company. Confident that expertise and dedication will contribute to the success of your team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Truepill
01.2023 - 06.2023
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Certified Medical Assistant

Penn Medicine
05.2022 - 12.2022
  • Scheduled appointments for patients via phone and in person.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Incorporated outside records into charts and EHR.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Administered continuous and 12-lead electrocardiogram monitoring.
  • Performed equipment diagnostics, troubleshooting and evaluations.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Conducted various blood tests and updated results into paper and electronic charts.

Medical Assistant

Jonathan b levyn
02.2022 - 05.2022
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Incorporated outside records into charts and EHR.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Administered continuous and 12-lead electrocardiogram monitoring.
  • Updated patients' records with readings taken from heart monitors or EKGs.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.

Quality Assurance Analyst

Godshall's
02.2021 - 06.2021
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Oversaw process checks to verify proper completion and correct frequency.
  • Created, edited and updated project manuals and technical documentation used by entire QA team.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Utilized client satisfaction surveys to improve service quality.
  • Developed process improvements to enhance overall data quality.
  • Recommended improvements to systems and procedures for increased productivity.
  • Used quality monitoring system to compile and track individual and team performance.
  • Maintained self-study program to enhance QA knowledge and skills.
  • Set and achieved product quality objectives while meeting product specifications.
  • Prepared and analyzed internal and external quality reports for management staff review.
  • Managed onsite testing for customers as required by project's specifications.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.

Bank Teller

PNC Bank
01.2017 - 02.2021
  • Welcomed customers and offered pleasant service during entire transaction.
  • Responded and assisted customers with account inquiries and updates.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Entered transactions into computer and issued customer receipts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified and reported suspicious behavior to security personnel as appropriate.

Secretary

Offices of Caprara & Basso
12.2014 - 12.2016
  • Records, correspondence, and other material
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Maintain medical records, technical library, or correspondence files
  • Arrange hospital admissions for patients.
  • Monitors all retention samples
  • Conducts routine tests required to ensure the quality and safety of the product
  • Enters, records and reports test results
  • Communicates significant changes in results and trends to the
  • Quality Assurance and
  • Shift Supervisors and assists in problem solving efforts.
  • Inspect manufactured or processed products to ensure compliance with contract specifications or legal requirements
  • Submit samples of products to government laboratories for testing, as required
  • Serves customers by completing account transactions
  • Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
  • Maintains customer confidence and protects bank operations by keeping information confidential
  • Resolve problems or discrepancies concerning customers' accounts
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials
  • Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements
  • Schedule and make appointments.
  • Make photocopies of correspondence, documents, and other printed matter
  • Draft and type office memos.
  • Assist attorneys in collecting information such as employment, medical, and other records
  • Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Greeted visitors and directed to appropriate location or person.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.

Education

Certified Medical Assistant - Health Education

Career Step
Utah
03.2022

High School Diploma -

Olney Charter High School
Philadelphia, PA
06.2015

Skills

  • Medical Terminology
  • HIPAA Compliance
  • Inventory and Supply Management
  • Examination Preparation
  • Updating Medical Records
  • Operating EKG Equipment
  • Cleaning and Sanitizing
  • Pharmacy Relations
  • Multitasking and Prioritization
  • Medication Administration
  • Decision Making
  • Completing Insurance Forms
  • Blood and Tissue Collection
  • Appointment Scheduling
  • Check-In and Check-Out Procedures
  • Diagnostic Testing
  • Remote medial assistant work
  • Procedure Assistance
  • Specimens Collection and Processing
  • Venipuncture Expertise
  • Electronic Charting (EHR systems)
  • Managing Medical Laboratory Equipment
  • Vitals Collection and Documentation

Certification

  • Certified Medical Assistant (CMA)
  • BLS Certification
  • CPR Certification

Additional Information

After the truepill contract, I started attending nursing school and I unfortantly had to pause schooling due to not being able to afford my courses. so im looking for a job so i can take one course at a time to accomplish my goal to become a Registered nurse.

Languages

Spanish
Native or Bilingual

Timeline

Certified Medical Assistant

Truepill
01.2023 - 06.2023

Certified Medical Assistant

Penn Medicine
05.2022 - 12.2022

Medical Assistant

Jonathan b levyn
02.2022 - 05.2022

Quality Assurance Analyst

Godshall's
02.2021 - 06.2021

Bank Teller

PNC Bank
01.2017 - 02.2021

Secretary

Offices of Caprara & Basso
12.2014 - 12.2016

High School Diploma -

Olney Charter High School

Certified Medical Assistant - Health Education

Career Step

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Ashley Regalado