Summary
Overview
Work History
Skills
Timeline
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Angel Romero

Summary

Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.

Overview

10
10
years of professional experience

Work History

Financial and Retail Service Team

Target Call Center
01.2015
  • Drive retail sales
  • Provide exceptional enterprise services and payment solutions
  • Resolve credit card issues in a timely matter

Customer Fulfillment Associate

Amazon
08.2023 - Current
  • Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
  • Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.

Retail Associate

Zara
01.2021 - 01.2023
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
  • Anticipated customer needs and provided quality service while upholding brand standards and values to ensure customer satisfaction
  • Actively stay informed about latest sales offerings and loyalty programs

Banker/Teller

JP Morgan Chase
01.2016 - 01.2021
  • Maintain long lasting, meaningful relationships with clients
  • Ensure financial transactions are completed accurately and efficiently
  • Educate clients on digital access, for every day banking where and when they need
  • Precisely handled POS system transactions including credit, cash, change orders, drive through, and vault deposits to ensure seamless and accurate cash flow
  • Connect clients to experts on specialized financial needs
  • Recommend services and solutions that best support client's wants and needs

Skills

  • Sociable
  • Customer Service Experience
  • Organizational
  • Adaptable
  • Hospitality and accommodation

Timeline

Customer Fulfillment Associate

Amazon
08.2023 - Current

Retail Associate

Zara
01.2021 - 01.2023

Banker/Teller

JP Morgan Chase
01.2016 - 01.2021

Financial and Retail Service Team

Target Call Center
01.2015
Angel Romero