Angel Rosado
Corpus Christi,TX
Summary
Dynamic Service Manager with a proven track record at North Corpus Christi Honda, excelling in customer service management and team leadership. Enhanced service delivery efficiency, reducing turnaround times by implementing strategic initiatives. Skilled in conflict resolution and employee training, fostering a motivated team dedicated to exceptional customer experiences.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Service Manager
North Corpus Christi Honda
05.2018 - 10.2025
- Assisted in managing daily operations to ensure efficient service delivery.
- Learned and utilized customer relationship management (CRM) systems for tracking customer interactions.
- Supported team in troubleshooting service issues to enhance customer satisfaction.
- Coordinated scheduling and resource allocation to optimize workflow efficiency.
- Helped maintain inventory levels, ensuring availability of necessary supplies for operations.
- Monitored feedback channels to identify areas for improvement in service quality.
- Engaged with customers to gather insights and provide solutions to enhance their experience.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
Parts and Service Director
Corpus Christi Subaru
02.2015 - 06.2024
- Directed parts and service operations, enhancing efficiency and customer satisfaction.
- Implemented strategic initiatives to improve service delivery and reduce turnaround times.
- Led a team of technicians, fostering skills development and adherence to best practices.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Collaborated with suppliers to negotiate favorable terms, optimizing inventory management.
- Developed training programs for staff, ensuring consistent application of service protocols.
- Evaluated vendor performance, establishing criteria for quality assurance in parts procurement.
- Spearheaded the introduction of new technologies, streamlining service workflows and reporting systems.
- Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
- Managed warranty claims efficiently to ensure timely resolution and customer satisfaction.
- Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
Service Advisor.
Bill Jarrett Ford Mercury
02.2005 - 04.2015
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation.
- Managed customer communications via phone and email, maintaining high satisfaction levels.
- Assisted technicians with workflow management, enhancing overall service efficiency.
- Developed knowledge of automotive systems to better assist customers with service recommendations.
- Implemented process improvements that reduced wait times and increased customer throughput.
- Trained new staff on service procedures and company policies to ensure consistency in operations.
Education
High School Diploma -
Avon Park High School
Avon Park, FL05-1992
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- KPI monitoring
- Employee supervision
- Service scheduling
- Staff motivation
- New employee hiring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
Arabic
Limited Working
Timeline
Service Manager
North Corpus Christi Honda
05.2018 - 10.2025
Parts and Service Director
Corpus Christi Subaru
02.2015 - 06.2024
Service Advisor.
Bill Jarrett Ford Mercury
02.2005 - 04.2015
High School Diploma -
Avon Park High School