Angel Rosas
SAN ANTONIO,TX
Summary
After enhancing team performance and customer satisfaction at McDonald's for years, I am now ready to take a on a new challenge. I've been complimented on my ability to work as a team and maintain a positive attitude. I love being efficient and being a genuine person who has a passion for customer service and satisfaction. I also have a love for technology and being tech savvy is definitely one of my strong suits, I combine the more human aspect of customer serviceand the technology aspect. I have a love forhelping people, as well as learning and working and learning with technology or software that makes the working environment more effecient
Overview
8
8
years of professional experience
1
1
Certification
Work History
Worksman
Preload
03.2025 - 01.2026
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
Technician
Vivint Home Security
06.2023 - 05.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
Call Center Agent
Alorica
01.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Manager
McDonald's
04.2018 - 01.2023
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelors - Criminal
UNIVERSITY OF TEXAS SAN ANTONIO
San Antonio, TX07.2024
Skills
- User Training
- Customer Service
- Microsoft Word
- Microsoft Office proficient
- Calm Under Pressure
- Organization and Time Management
- Multitasking
- Teamwork and Collaboration
Certification
Microsoft Word
Excel
Residential Fire and Alarm License Tx
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Worksman
Preload
03.2025 - 01.2026
Technician
Vivint Home Security
06.2023 - 05.2024
Call Center Agent
Alorica
01.2023 - 06.2023
Manager
McDonald's
04.2018 - 01.2023
Bachelors - Criminal
UNIVERSITY OF TEXAS SAN ANTONIO