Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGEL ROSIER

TAMPA,FL

Summary

Dynamic licensed cosmetologist with a proven track record at

Mimie's House of Beauty Suites, excelling in personalized consultations and advanced hair coloring techniques. Known for building strong client relationships and enhancing satisfaction through exceptional service, resulting in a loyal clientele and increased product sales. Committed to ongoing education and trend awareness.

Overview

15
15
years of professional experience

Work History

Cosmetologist

Mimie's House of Beauty Suites
08.2017 - Current
  • Enhanced client satisfaction by providing personalized hair and beauty consultations.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Used social media platforms to promote salon and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Maintained up-to-date knowledge of industry trends and product innovations for informed recommendations.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Developed strong relationships with vendors, securing high-quality products at competitive prices.
  • Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
  • Provided expert color recommendations based on individual skin tones, personal style preferences, and current trends in the industry.
  • Developed loyal following of clients by providing high-quality services.

Customer Service Cashier

Home Depot
07.2015 - 08.2017
  • Processed customer transactions efficiently using POS systems.
  • Managed cash drawer, ensuring accuracy in daily reconciliations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to improve service delivery and workflow efficiency.
  • Monitored inventory levels at the register, facilitating timely stock replenishment requests.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed an average of 10 customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.

Cosmetologist

HealThy Hair
06.2013 - 08.2015
  • Maintained up-to-date knowledge of industry trends and product innovations for informed recommendations.
  • Implemented new booking system, improving appointment scheduling efficiency for clients.
  • Developed promotional strategies to increase clientele, resulting in enhanced business visibility and growth.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe work environment.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
  • Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
  • Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
  • Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
  • Service an average of 50 clients a month
  • Developed strong relationships with vendors, securing high-quality products at competitive prices.
  • Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
  • Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
  • Provided expert color recommendations based on individual skin tones, personal style preferences, and current trends in the industry.
  • Booked appointments, answered phones, greeted clients, and handled payments.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Offered professional cuts, color services and extensions to salon customers.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed loyal following of clients by providing high-quality services.

Cosmetologist

Daneiller's Hair Salon
10.2010 - 06.2013
  • Assisted in providing high-quality haircuts and styling services to clients.
  • Learned to use various cosmetology tools and products effectively.
  • Maintained cleanliness and organization of workstations for optimal efficiency.
  • Engaged with clients to understand their beauty needs and preferences.
  • Expanded clients base by 20% through direct referrals.
  • Educated clients about products and self-maintenance for healthy hair.
  • Maintained a regular client list up to 20 customers.
  • Resolved guest complaints in a timely, efficient manner.
  • Consistently received positive performance reviews from guests.
  • Reviewed weekly inventory and facility needs.
  • Performed in-home services for elderly clients unable to travel to the salon.

Education

High School Diploma -

Franklin K. Lane H.School
999 Jamaica Brooklyn, NY 11208
06-1989

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Clear communication
  • Professionalism and ethics
  • Decision-making
  • Relationship building
  • Reflective listening
  • Issue resolution
  • Workspace organization

Timeline

Cosmetologist

Mimie's House of Beauty Suites
08.2017 - Current

Customer Service Cashier

Home Depot
07.2015 - 08.2017

Cosmetologist

HealThy Hair
06.2013 - 08.2015

Cosmetologist

Daneiller's Hair Salon
10.2010 - 06.2013

High School Diploma -

Franklin K. Lane H.School

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