Angel Ruiz
Miami,FL
Summary
To obtain a part/full position that expands my current skills and offers opportunity to use my customer relations to best meet your company needs while pursing higher education
Overview
6
6
years of professional experience
Work History
Server/busser
Selva Negra
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Part Coordinator
Caliber Collision
06.2021 - 08.2023
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
- Developed strong relationships with vendors, securing competitive pricing and ensuring reliable service delivery.
Liquor Store Clerk
Portofino Wine Bank
03.2019 - 09.2020
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Received payments by cash, credit, and personal check and remitted correct change.
- Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
Cashier Team Lead
Publix
12.2018 - 01.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Increased customer loyalty and retention.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL08.2027
Skills
- Customer service mindset
- Customer service in Spanish
- Customer Service and Communication Skills
- Able to work under pressure
- Self Motivated,able to learn quickly new procedures and methods
- Well organized and efficient
- Detail Oriented and able to take on added responsibility
- Strong sense of ethics
Timeline
Server/busser
Selva Negra
08.2024 - Current
Part Coordinator
Caliber Collision
06.2021 - 08.2023
Liquor Store Clerk
Portofino Wine Bank
03.2019 - 09.2020
Cashier Team Lead
Publix
12.2018 - 01.2019
Associate of Arts - Business Administration
Miami Dade College
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