Angel Ruiz
Grand Rapids,MI
Summary
A training leader with a track record at Chick-fil-A, enhancing employee performance through training programs. Started Chick-fil-A as a team member in the Back of House and worked my way into leadership with different rolls and eventually cross trained into the Front of House. I have always had an eye for detail that led to me helping with the cleanliness of the store and be committed to food safety standards. I value communication so nothing gets lost in translation and have grown from a quiet and shy kid to someone who is interested in the well-being and development of others.
Overview
6
6
years of professional experience
Work History
Director of Training
Chick-fil-A
01.2020 - Current
- Led the development and implementation of training programs enhancing employee performance in the Front of House and Back of House, and customer satisfaction.
- Conducted regular assessments of training effectiveness, refining content based on feedback and performance outcomes.
- Scheduled new hires for their first weeks and paired them with a trainer.
Education
High School Diploma -
East Kentwood High School
Kentwood, MI06-2020
Skills
- Team management
- Leadership development
- Check List programming
- Google Docs/Sheets
- Microsoft Word/Sheets
- Food Safety Oriented
- Cross-trained in all positions in the kitchen and front of house
- Unloading Inventory
- Problem-solving
- Attention to detail
- Creativity and artisitc
Languages
Spanish
Full Professional
Interests
- Road Trips and Traveling
- Creative Writing
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Reading self-improvement and analyzing
Timeline
Director of Training
Chick-fil-A
01.2020 - Current
High School Diploma -
East Kentwood High School
Previous Roles/ Experience
Back of House Trainer- 5 yrs
Inventory Manager- 2yrs
Scheduling Coordinator- 1 yr
Back of House Managing- 2 yrs
Administrative Director- 1 yr
Catering Coordinator- 1 yr
Food Safety Manager- 6 Months
Referral Coordinator- 1 yr
I've had 5 years of leadership experience with Chick-fil-A ranging from indoor/ outside operations to administrative work such as inventory management and service accounts handling. I've also worked part time as a referrals coordinator with an internal medicine office where I handled phone calls daily and transferred data/information online.