Angel Ruybal
Santa Fe
Summary
Results-driven Business Operations Specialist with a strong focus on process optimization and productivity enhancement. Expertise in data analysis, project management, and resource allocation facilitates operational efficiency and the achievement of organizational objectives. A proven track record of implementing systematic solutions while maintaining high standards of accuracy positions this professional as a valuable asset in any dynamic environment. Eager to leverage extensive knowledge and skills to drive impactful contributions in the role of Business Operations Specialist.
Overview
7
7
years of professional experience
Work History
Business Operations Specialist Advanced
Health Care Authority/ MAD
01.2025 - Current
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project phase.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Managed vendor relationships, negotiating contracts, and ensuring timely delivery of goods and services.
- Provided ongoing training, support, and mentorship to team members, empowering them to achieve their full potential in their respective roles.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Processed purchasing requisitions and created corresponding purchase orders.
- Ordered merchandise and prepared requisitions to replenish merchandise on hand.
- Maintained detailed records on constituent interactions, allowing for accurate tracking and follow-up actions.
- Enhanced constituent satisfaction by addressing and resolving concerns in a timely manner.
- Supported executive staff with travel planning, calendar management, and meeting coordination for optimal time management.
- Managed move-in/move-out processes efficiently, minimizing vacancies while maintaining high standards for bureaus
- Evaluated building systems regularly, identifying areas for improvement and coordinating necessary upgrades with minimal impact on tenants.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific bureau's
Business Operations Specialist
Health Care Authority/ MAD
07.2024 - Current
- Reviewed contracts between vendors and client organizations in order to ensure compliance with all applicable laws and regulations.
- Provided administrative support to MCOB and Quality Bureau
- Track timely submissions and ensure deadlines are met.
- Created detailed reports outlining recommendations for improving organizational performance and profitability levels.
- Ordering office supplies from a Supplier and/or internal Business Operations Center
- Maintain the agency phone list
- Serve as the Point of Contact for Quality Bureau and MCOB for new and exiting employees for assigned equipment and tracking.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Serves as the Point of Contact for all Quality Bureau state vehicle and Defensive Driving records
- Assessed current processes and procedures, identified inefficiencies, and implemented strategies for optimization.
- Generated comprehensive reports summarizing findings from research and analysis activities.
- Maintain the HSD MAD MCO CONTRACT, HCA-OB-CIR Email by providing research for clients and providers and routing other emails to the appropriate personnel
- Coordinated system testing efforts prior to deployment ensuring proper functionality of all components involved in the process.
- Utilized various data analysis techniques, such as statistical modeling and regression analysis, to identify trends in organizational performance levels.
- Analyzed user access levels within the organization’s network environment in order maintain security protocols.
- Prepared purchase requisitions, and receipting for purchase orders.
- Utilized Microsoft Excel to generate reports and graphs based on complex datasets.
- Responded to employee questions regarding logins, resetting passwords as needed.
- Organized orientations for new hires, distributing information packets and conducting follow-up meetings as required.
- Performed reference checks prior to extending offers of employment in order to verify qualifications and credentials of applicants.
- Packaged new hire packets and materials for distribution to newly hired employees.
Legal Support Specialist
RLD
11.2021 - 07.2024
- Utilized Microsoft Excel to generate reports and graphs based on complex datasets.
- Reviewed and organized legal documents such as pleadings, motions, briefs, and correspondence
- Assisted attorneys with research, document production, document review, and other tasks related to litigation support
- Provided administrative support including filing, copying and scanning documents
- Organized files on an ongoing basis ensuring accuracy of information contained therein
- Proofread legal documents for accuracy prior to submission
- Understood and followed oral and written directions
- Exceeded customer satisfaction by finding creative solutions to problems
- Modified existing software systems to enhance performance and add new features
- Reviewed and monitored daily account activity to ensure compliance with regulations and procedures
- Conducted research on discrepancies related to customer deposits
- Processed check deposits, and other deposit products
- Performed daily balancing of cash items to ensure accuracy of records
- Greeted visitors, answered inquiries and directed them to the appropriate department.
- Recommended changes to policies, procedures or processes based on findings from data analysis.
- Delivered status updates to supervisor and recommended changes in design based on challenges faced.
- Provided insights into customer behavior through the use of descriptive analytics tools.
- Maintained and updated business intelligence tools and databases.
Office Support Staff Member
RLD
05.2020 - 11.2021
- Reviewed and organized legal documents such as pleadings, motions, briefs, and correspondence
- Assisted attorneys with research, document production, document review, and other tasks related to litigation support
- Provided administrative support including filing, copying and scanning documents
- Organized files on an ongoing basis ensuring accuracy of information contained therein
- Proofread legal documents for accuracy prior to submission
- Understood and followed oral and written directions
- Exceeded customer satisfaction by finding creative solutions to problems
- Modified existing software systems to enhance performance and add new features
- Reviewed and monitored daily account activity to ensure compliance with regulations and procedures
- Conducted research on discrepancies related to customer deposits
- Processed check deposits, and other deposit products
- Performed daily balancing of cash items to ensure accuracy of records
- Greeted visitors, answered inquiries and directed them to the appropriate department.
- Supported decision-making processes by providing data-driven insights.
- Identified and resolved data discrepancies to ensure accuracy.
Secretary
NM Corrections Department
11.2019 - 05.2020
- Organized and maintained filing systems for confidential documents
- Answered telephone calls, took messages and transferred calls to appropriate staff members
- Prepared and distributed memos, correspondences, reports and other documents as needed
- Provided administrative support to all departments including data entry, word processing, photocopying and scanning of documents
- Inputted customers into database system accurately and timely
- Updated contact lists with new information as it became available
- Maintained a neat and organized office environment by ordering supplies as needed
- Processed incoming mail daily according to established procedures
- Created PowerPoint presentations for company-wide use
- Responded to telephone inquiries from clients and advised them information to inform and educate callers
- Maintained office safety by screening visitors, updating logs and issuing temporary travel vouchers
- Kept reception area clean and organized to offer positive first impression to every visitor
- Received and routed incoming correspondence to promote timely communication
- Composed, proofread and distributed clean and professional business correspondence and internal team communications
- Set up and maintained physical and electronic filing systems
- Maintained master calendar for client appointments and court appearances
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes
- Archived old files to be sent out, put in permanent records form to access from a shared file
- Maintained mileage on all NMCPD Region state vehicles and input it into the system for tracking
- Hand delivered and filed all legal documents to District Court
- Processed payments of restitution and probation and parole fees.
- Participated in meetings with cross-functional teams to discuss project timelines, deliverables, budgets.
- Utilized Excel spreadsheets to analyze large datasets, build models, and create reports.
Elderly Caregiver
Home Instead
09.2018 - 10.2019
- Provided compassionate care to elderly patients in a home setting, ensuring their comfort and safety.
- Maintained a clean environment within the client’s home by performing light housekeeping duties.
- Provided or assisted in routine house cleaning, meal preparation, and laundry.
- Identified areas for process improvement through evaluation of existing practices against best practices.
- Performed risk assessments on proposed changes to ensure compliance with regulations and standards.
- Assisted with the design and implementation of quality improvement initiatives aimed at improving patient care.
- Developed comprehensive understanding of medical terminology, diagnoses, and treatments.
- Developed training materials for staff members on how to use data analytics tools effectively.
- Maintained up-to-date knowledge of relevant regulatory requirements impacting healthcare organizations.
- Protected security of medical records to ensure that confidentiality was maintained.
Education
High School Diploma -
AZTEC HOME SCHOOL
05.2015
Skills
- Certified notary public
- Creating purchase orders
- Purchase requisitions
- Database entry
- Calendar coordination
- Invoice management
- Transporting files
- Documentation and reporting
- Faxing documents
- Facilitating effective correspondence distribution
- Report development
- File and data retrieval systems
- Tracking documents
- Report analysis
- Records management systems
- Transmitting files
- Sensitive material handling
- Policy analysis
- Requirement Gathering and Analysis
- Time Management
- Problem-Solving
- Multitasking Abilities
- Task Prioritization
- Database updates
- Cross-functional teamwork
- Business administration
Timeline
Business Operations Specialist Advanced
Health Care Authority/ MAD
01.2025 - Current
Business Operations Specialist
Health Care Authority/ MAD
07.2024 - Current
Legal Support Specialist
RLD
11.2021 - 07.2024
Office Support Staff Member
RLD
05.2020 - 11.2021
Secretary
NM Corrections Department
11.2019 - 05.2020
Elderly Caregiver
Home Instead
09.2018 - 10.2019
High School Diploma -
AZTEC HOME SCHOOL
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