Summary
Overview
Work History
Education
Skills
Timeline
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Angel Sanchez

Victorville

Summary

Proven IT Specialist with a track record of enhancing operational efficiency at American Pacific Transportation. Skilled in troubleshooting and customer service, I excel in streamlining technical support processes, significantly reducing downtime. My ability to foster team collaboration and implement safety protocols has consistently improved workplace productivity and safety.

Overview

6
6
years of professional experience

Work History

Labor Associate Trainer

Logic Staffing
11.2024 - Current
  • Collaborated with team members to complete projects on time and within budget constraints.
  • Exceeded project expectations by consistently delivering high-quality results under tight deadlines.
  • Improved workflow efficiency by identifying bottlenecks and suggesting actionable solutions for process improvement.
  • Contributed to cost savings initiatives by monitoring inventory levels, reducing waste, and recycling materials when appropriate.
  • Coordinated effectively with other departments to ensure seamless project execution from start to finish.
  • Supported continuous improvement efforts, actively seeking out and implementing best practices to enhance the overall efficiency of operations.
  • Participated in regular safety meetings, staying informed of best practices and updates to company guidelines.
  • Utilized effective communication skills to resolve conflicts and foster positive working relationships among colleagues.
  • Assisted in training new hires, ensuring a smooth integration into the workforce while upholding high-performance standards.
  • Maintained a clean and organized workspace, resulting in increased productivity among crew members.
  • Operated various machinery and equipment safely, contributing to an accident-free work environment.
  • Promoted a positive workplace culture through active participation in team-building activities and open communication channels.
  • Reduced workplace accidents through consistent safety training and adherence to protocols.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently met or exceeded production goals through diligent work habits and attention to detail.

Shift Lead

Wingstop
09.2021 - 11.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.

IT Specialist

American Pacific Transportation
10.2018 - 09.2021
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Walked individuals through basic troubleshooting tasks.
  • Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
  • Reduced downtime by identifying potential issues and resolving them proactively.

Education

High School Diploma -

Options For Youth
Victorville, CA
04.2018

Skills

  • Loading and unloading
  • Workplace safety
  • Order picking
  • Machine maintenance
  • Willingness to learn
  • Customer service
  • Time management
  • Team collaboration
  • Job site safety
  • Clean driving record
  • Maintenance and repair
  • Warehouse safety

Timeline

Labor Associate Trainer

Logic Staffing
11.2024 - Current

Shift Lead

Wingstop
09.2021 - 11.2024

IT Specialist

American Pacific Transportation
10.2018 - 09.2021

High School Diploma -

Options For Youth

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Angel Sanchez