ANGEL SANCHEZ
Los Angeles
Summary
Self-motivated professional with a commitment to growth and continuous learning. Proven ability to leverage expertise in collaborative team settings to achieve shared goals. Strong focus on driving results and enhancing team performance.
Overview
6
6
years of professional experience
Work History
Support Lead
Disneyland Resort
Anaheim, CA
08.2021 - 03.2024
- Assist all levels of management with implementing new projects, launching upcoming products, and addressing day-to-day operational needs.
- Collaborate extensively with various departments across the resort to ensure efficient operations while preserving the company's story and history.
- Supervise and lead multiple teams, oversee work schedule planning and coordination, manage resources, and assign responsibilities.
- Analyze and create reports that include feedback to present to management and support impactful results.
- Oversee the transportation, setup, and fulfillment of product or equipment requirements.
- Ensure adherence to departamental timelines and deadlines while maintaining accurate and organized cash records.
- Deliver impactful activations and events for our employees.
- Develop and implement engaging customer experiences during special events and seasonal changes, aligning them with the park's theme to enhance overall visitor satisfaction.
Food and Beverage Lead
Disneyland Resort
Anaheim, CA
12.2018 - 08.2021
- Successfully manage and lead diverse teams to help increase guest safety, customer service, and streamline operations.
- Work closely with upper management to schedule training courses and communicate resort updates to employees.
Food and Beverage Cashier
Disneyland Resort
Anaheim, CA
08.2018 - 08.2021
- Provide high quality and efficient food service while upholding company standards.
Education
Bachelor of Arts - Business Administration
California State University Fullerton
Fullerton, CA05.2022
Skills
- Communication skills
- Collaboration
- Project management
- Multitasking
- Customer service
- Confidentiality
- Microsoft Office Suite
- Adobe Creative Suite
- Analytical skills
- Editing skills
- Social media strategy
- Digital media trends
- Spanish language proficiency
- Written communication
- Verbal communication
- Time management
- Employee training
- Data entry
- Operating systems
Projects
Mobile Order at Disneyland - Golden Horseshoe and Rancho del Zocalo, Successfully launched and managed takeout and pickup services for two major restaurants, resulting in approximately a 50% increase in revenue. Assisted with the launch on the Disneyland Mobile App, trained employees, and collaborated with chefs and other team members. The overall launch was successful and seamlessly integrated into daily operations while maintaining company standards.
Languages
Spanish
Professional
Timeline
Support Lead
Disneyland Resort
08.2021 - 03.2024
Food and Beverage Lead
Disneyland Resort
12.2018 - 08.2021
Food and Beverage Cashier
Disneyland Resort
08.2018 - 08.2021
Bachelor of Arts - Business Administration
California State University Fullerton