Angel Sanchez Jr
Carroll,IA
Summary
I am a dedicated professional offering over 27 years of experience in leading people. I have always enjoyed working with people and being able to make a difference in seeing them give their best due to giving them all they need to be successful and most of what they want. I have the determination to meet all goals set forth by my superiors and achieve them through the team members I depend on and who depend on me. I am an effective leader dedicated to operating in an organized, efficient manner not losing focus on driving down costs. I will not let you down if I am selected.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Multilingual Training Coordinator
Pella Windows and Doors
07.2023 - Current
- As a Multilingual Training Coordinator, I am in charge of the training that new hires receive as well as provide proper training to current team members that transfer from one department to another
- I am a liaison for team members that do not speak English so they can have a voice and language barriers are not an issue
- I am fluent in English and Spanish, semi-fluent in Italian and speak some Tagalog and currently learning German
- I am also responsible to continue to translate documents from English to Spanish until every document in the plant is complete
- I am a member of the Human Resources team, so I do my part to make sure we interview and hire the right candidates and make their onboarding experience a pleasant and smooth one
- My biggest goal is to ensure that new hires have the best experience possible regarding their training in hopes that retention is not an issue at our plant.
Department Manager
Pella Windows and Doors
04.2018 - 07.2023
- As a Department Manager I am responsible for the operation of two casement window assembly lines
- I lead approximately 50 team members with a mindset of being a servant leader
- My duties include maximizing production, providing a safe work environment for all team members, accurately report team members time so they are paid correctly, ensure lines run efficiently within budget, build teamwork among all team members and strive to be better than yesterday.
Store Manager
Stater Brothers Supermarket
05.1994 - 02.2018
- My position entails the following
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed and implemented successful staff incentive programs to motivate employees.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Education
Associate of Applied Science - Human Resources Management
Western Iowa Tech Community College
Sioux City, IA05.2032
College in General Studies -
Orange Coast College
Costa Mesa, CA02.1999
High school or equivalent in General -
Century High School
Santa Ana, CA06.1995
Skills
- Word
- Excel
- Retail Management
- Profit & Loss
- Store Management Experience
- Interviewing
- Food Safety
- Sales Management
- Retail Sales
- Cash Handling
- Assistant Manager Experience
- Inventory Control
- Merchandising
- Accounting
- Customer service
- Typing
- Recruiting
- Payroll
- Planograms
- Freight Experience
- Supervising Experience
- Management
- Human Resources
- Budgeting
- Verbal and written communication
- Coaching and Mentoring
- Virtual Training
- Schedule Management
- Training delivery
- Training material updates
- Training facilitation
- Leadership training
- New hire on-boarding
- Attention to Detail
- Clear Communication
- Documentation and Recordkeeping
- Relationship Building
- Decision-Making
- Employee Relations
- Coaching and Development
Certification
- Food Manager Certification, 06/01/17, 06/01/22
- Powered Industrial Truck Operator, 01/01/15, 01/01/18
- Driver's License, 04/01/18, 11/01/23
Relocation
Carroll, IA
Timeline
Multilingual Training Coordinator
Pella Windows and Doors
07.2023 - Current
Department Manager
Pella Windows and Doors
04.2018 - 07.2023
Store Manager
Stater Brothers Supermarket
05.1994 - 02.2018
Associate of Applied Science - Human Resources Management
Western Iowa Tech Community College
College in General Studies -
Orange Coast College
High school or equivalent in General -
Century High School