Summary
Overview
Work History
Education
Skills
Languages
References
Education and Training
Timeline
Generic

Angel Sandoval

Jacksonville,Florida

Summary

Experienced Front Desk Supervisor with a professional demeanor, adept at efficiently resolving daily challenges. Proven ability to adapt to evolving demands and grasp new concepts swiftly. Skilled in overseeing personnel training and management to ensure exceptional shift coverage for optimal guest satisfaction.

Overview

11
11
years of professional experience

Work History

Front Desk Agent / Night Auditor

TownePlace Suites by Marriott
05.2024 - 06.2025
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Worked alongside housekeeping to uphold room availability and cleanliness standards.
  • Addressed guest concerns to ensure seamless resolution.
  • Trained new front desk staff on company policies and customer service excellence.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Managed front desk operations during night, maintaining security and guest safety.
  • Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.

Front Desk Supervisor

Courtyard by Marriott
09.2022 - 02.2024
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Assisted guests with inquiries and requests.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.

Night Auditor

Courtyard by Marriott
09.2022 - 02.2024
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.

Reservation Agent

Hilton
11.2014 - 12.2017
  • Processed customer payments for reservations over the phone.
  • Provided customers with information on hotel services, amenities, and packages.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Ensured all reservations were properly documented in the system.

Education

Associate Of Applied Business - Business Management

Tokyo International University
Tokyo, JP
08.2013

Skills

  • Team building and supervision
  • Administrative Skills
  • Time Management
  • Analytical mastery
  • Fluent in English, Japanese and "conversational level" in Spanish

Languages

English
Professional
Japanese
Professional
Spanish
Limited

References

References available upon request.

Education and Training

other

Timeline

Front Desk Agent / Night Auditor

TownePlace Suites by Marriott
05.2024 - 06.2025

Front Desk Supervisor

Courtyard by Marriott
09.2022 - 02.2024

Night Auditor

Courtyard by Marriott
09.2022 - 02.2024

Reservation Agent

Hilton
11.2014 - 12.2017

Associate Of Applied Business - Business Management

Tokyo International University

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