Angel Santana
Youngstown
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Leader
Pet Supply Plus
Youngstown
09.2023 - Current
- Supervised daily operations to ensure smooth workflow and team coordination.
- Trained new staff on store policies and customer service techniques.
- Assisted customers with product inquiries and recommendations for pet care.
- Managed inventory levels to maintain stock availability for popular items.
- Ensured cleanliness and organization of sales floor and storage areas.
- Handled cash transactions accurately during shifts for financial integrity.
- Collaborated with management on promotional displays to enhance customer engagement.
- Addressed customer complaints promptly to maintain a positive shopping experience.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Trainer
YSU
Youngstown
08.2025 - 11.2025
- Participated in both a Falls and a Parkinson's program.
- Created obstacle courses to aid in the rehabilitation of both Parkinson's and the Falls participants.
- Spotted participants who were at risk of falling.
- Created both a fun and helpful environment for the participants.
Student Worker
Youngstown State Penguins
Youngstown
08.2020 - 11.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted in daily office operations and maintained organized filing systems.
- Managed incoming communications and provided timely responses to inquiries.
- Trained new student workers on office procedures and best practices consistently.
- Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
- Answered office phone to direct inquiries to appropriate individuals.
- Responded to emails promptly and professionally addressing student needs or concerns.
Education
Bachelor of Science - Exercise Science
Youngstown State University
Youngstown, OH 08.2020 - 11.2025
Ursuline High School
Youngstown, OHSkills
- Customer service
- Inventory management
- Team leadership
- Employee training
- Cash handling
- Task prioritizatin
- Problem solving
- Adaptability
- Daily workflows
- Decision-making capacity
- Action planning
- Staff training and development
- Employee relations
- Dealing with the public
Languages
Spanish
Limited
Accomplishments
- Silver key for photography
- Multiple time employee of the month
- OCCHA
- 2 year soccer letterman
Affiliations
- Sports
- Photography
- Video editing
- Craftsmanship
Timeline
Trainer
YSU
08.2025 - 11.2025
Shift Leader
Pet Supply Plus
09.2023 - Current
Student Worker
Youngstown State Penguins
08.2020 - 11.2022
Bachelor of Science - Exercise Science
Youngstown State University
08.2020 - 11.2025
Ursuline High School