ANGEL SANTOS
Murrieta,CA
Summary
Seeking to secure a position with a reputable company that provides the opportunity for growth and advancement to be a contributing team member where my abilities and experience in customer service can be significant factor in helping achieve the company's goal. I have the necessary skills and experience to complete the job productively and efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FINANCE MANAGER
OH ACURA OF TEMECULA
10.2022 - Current
- Coordinating the sale of finance and insurance programs to customers
- Directly working with customers to explain and recommend financing options, VSC aftermarket products and other options
- Processing applications for vehicle financing and helping customers get approved
- Verifying that all paperwork is completed correctly and filed properly
- Ensuring compliance by following all local state and federal regulations
- Managing a CIT report to ensure contracts are processed and funded with the banks
- 100 percent digital processing auto loan contracts with DEALERTRACK, CUDL, IN, DARWIN, DMV DESK CDK
TRANSFER OUT AMBASSADOR
Amazon
10.2021 - 07.2022
- Led new hire onboarding throughout Peak season of 450 + new hires
- Trained 150+ new associates in Transfer Out (EOL/FLUID) department, conducted tours of ONT8, conducted safety school training, Aligned all new hires with standard work processes, Conducted quality and safety re-trains and reports
- Assisted team with operational policies and procedures to drive services.
CASE MANAGER
DREW CHILD DEVELOPMENT CORPORATION
02.2018 - 10.2021
- Responsibilities are determining the eligibility of individuals applying to receive government assistance for childcare needs following compliance with the California subsidized child care regulation and policies
- Managing a caseload of up to 240+ families
- This position requires to gather relevant personal and financial information on an applicant and based on the rules and regulations of the program grant, modify, deny or terminate the applicants' eligibility for the program
PUBLIC COORDINATOR
DR. LILI ORTHODONTICS
08.2016 - 02.2018
- Responsible for building and maintaining a positive image for the company
- Establishing and maintaining relationships with dental offices for referrals
- In charge of 280 offices for seasonal deliveries
- Delivering thank you lunches for dental offices
- Researched, negotiated, implemented and tracked advertising and public relations activities.
- Developed innovative marketing and PR strategies.
Education
High School Diploma -
La Joya Community High School
Avondale, AZ06.2007
Skills
- Excellent customer service skills
- Coaching and Training
- Revenue Growth
- Excellent Team Leadership
- Spreadsheet Tracking
- Area of Expertise Sales
- Deal Negotiations
- Electronic Contracting
- Ability to work great with others
- Familiar with financial and customer service
- Knowledge of data analysis procedures and
- Good math skills
- Data entry skills
- Typing skills- Comfortably type 60 wpm
- Knowledge of standard office principles
- Proficient with filing
- Computer skills / Technology - MS Office, Excel
- Excellent phone, verbal and written skills
Certification
Mobile Notary Public -NNA
Loan Signing Agent
Languages
Spanish
Native or Bilingual
Timeline
FINANCE MANAGER
OH ACURA OF TEMECULA
10.2022 - Current
TRANSFER OUT AMBASSADOR
Amazon
10.2021 - 07.2022
CASE MANAGER
DREW CHILD DEVELOPMENT CORPORATION
02.2018 - 10.2021
PUBLIC COORDINATOR
DR. LILI ORTHODONTICS
08.2016 - 02.2018
High School Diploma -
La Joya Community High School