Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Seals

St. Augustine

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2024 - Current
  • Set the tone for the shift by showing up early prepared and with a positive attitude.
  • Create the plan for shift by utilizing operational tools to understand the scope of the work for the day.
  • Facilitate training, skill checks, and make an effort to round out people’s skills a little more each time they work with me.
  • Constantly observe the environment to ensure we are giving Green Apron Service, coaching where needed and celebrating successes.

Supply Chain Manager/Retail Coordinator

Earthley Wellness
08.2022 - 06.2024
  • Started as the Shipping Department Supervisor and was promoted to a procurement coordinator role, then the Supply Chain Manager role.
  • Doubled the size of the shipping department, including staff, packing stations, and physical product aisles.
  • Created SOPs for the department, and put a team structure in place that included a department supervisor to replace myself.
  • Collaborated with the production leadership team to create a cross training program which reduced our temp staffing costs by over 80%.

Customer Service Assistant Manager

The Ohio State University Veterinary Medical Center
06.2020 - 08.2022
  • Functioned as telecommunication triage for veterinary emergencies for both small animals and farm animals.
  • Tracked and updated multiple shared documents and spreadsheets across several organizations to keep emergency information accurate and timely.
  • Liaisoned between the medical staff and the clients to ensure everyone had all the information they needed.
  • Used good judgment to determine the severity of the emergency and to know when it was appropriate to escalate an issue to medical staff.
  • Maintained a level emotional state during times of high stress and became adept at meeting clients where they were in order to compassionately move the work forward.

Store Manager

Starbucks
06.2014 - 06.2020
  • Expertly handled multiple phone lines across multiple agencies with professionalism that built good rapport with the people I interacted with.
  • Managed all aspects of a million dollar store from hiring and training to P&L responsibility.
  • Functioned as a store manager trainer helping other managers succeed in their role.
  • Completed multiple stints as a multi-unit manager, at times directly supervising over 50 employees.

Education

B.S. - Technical Communication

Arizona State University
Tempe, Az
12.2017

Skills

  • Strong interpersonal and communication skills
  • Ability to remain calm and focused in high-pressure situations
  • Proficiency in using emergency communication systems and technology
  • Attention to detail and accuracy in information gathering and dissemination

Timeline

Shift Supervisor

Starbucks
06.2024 - Current

Supply Chain Manager/Retail Coordinator

Earthley Wellness
08.2022 - 06.2024

Customer Service Assistant Manager

The Ohio State University Veterinary Medical Center
06.2020 - 08.2022

Store Manager

Starbucks
06.2014 - 06.2020

B.S. - Technical Communication

Arizona State University

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