Ariel Borjon
Fort Worth
Summary
Highly motivated Game Operator with background in managing diverse types of games, both digital and traditional. Possess strong skills in customer service, troubleshooting technical problems, and maintaining game equipment for optimal performance. Successfully created engaging gaming experiences for customers and ensured proper adherence to rules and regulations. Demonstrated ability to handle high-pressure situations and resolve conflicts effectively.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
1
1
year of professional experience
Work History
Game Operator
HBL
Fort Worth
06.2024 - Current
- Monitored activities in the gaming area to ensure compliance with rules and regulations.
- Ensured all equipment was properly maintained and operational at all times.
- Recorded detailed reports about daily operations for review by management staff.
- Provided customer service to guests by answering questions and resolving complaints.
- Maintained the cleanliness of gaming areas throughout the shift.
- Performed daily maintenance checks on all gaming machines, such as cleaning and replacing parts.
- Conducted training sessions for other game operators on how to use specific equipment.
- Resolved customer complaints efficiently and effectively.
- Promoted new products or services offered by the company at events or conventions.
- Developed strategies to increase customer engagement with different types of games.
- Demonstrated excellent customer service skills when interacting with customers.
- Processed payments from customers using cash registers or other payment processing systems.
- Ensured that all guests followed safety guidelines while playing games.
- Assisted with game set up, including assembling parts, connecting cables, and testing equipment for proper operation.
- Handled customer requests and complaints quickly to improve overall service.
- Assisted with promotional activities during special events related to gaming.
- Ran daily financial operation reports, tallied receipts and recorded details of sales.
- Collected money for games and provided customers with tokens, tickets, and correct change.
- Patrolled assigned work area, responding to guest service requests and machine service lights.
- Reported equipment failures and games no longer in service to professionals.
- Supplied customers with gaming equipment such as balls and toss rings.
- Monitored game area for safety and reported concerns to professionals for immediate assistance.
- Restocked prizes and updated supply quantities in system, reporting to management on changes.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
- Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Completed training on policies and procedures, health and safety and environmental responsibilities.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Education
High School Diploma -
Dunbar High School
Fort Worth, TX05-2027
Skills
- Customer service
- Equipment maintenance
- Financial reporting
- Team building
- Regulatory compliance
- Inventory management
- Problem solving
- Effective communication
- Employee training
- Cross-functional coordination
- Empathy and patience
- Strong work ethic
- First aid training
- Age verification
- Quick decision making
- Sales and upselling
- Security and surveillance
- Promotions and events
- Patience and empathy
- Cash handling proficiency
- Rules compliance
- Customer assistance
- Security monitoring
- Service upselling
- Entertainment Skills
- First aid and CPR
- Relationship building
- Public speaking
- Safety compliance
- Cash handling
- Issue resolution
- Risk assessment
- Equipment Repair
- Money management
- Flexibility
- Adaptability
- Energy and enthusiasm
- Ride loading and unloading
- Conflict management
- Task prioritization
- Sales
- Attention to detail
- Conflict resolution
- Guest relations
- Self motivation
- Problem-solving abilities
- Safety procedures
- Problem-solving aptitude
- Maintenance skills
- Cleanliness standards
- Sales promotions
- Crowd security
- Crowd management
- Multitasking Abilities
- Refreshment sales
- Flexible schedule
- Public relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Game Operator
HBL
06.2024 - Current
High School Diploma -
Dunbar High School