Hi, I’m
Angel Shaw
Sanford,NC
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Sales leader with a record of achievement and demonstrated success. Proven leadership and strong customer service, sales and administrative background. Tenacious in building/working on a high-performance team, forging strong relationships with a proven customer first attitude.
Overview
31
years of professional experience
1
Certificate
Work History
Eye Care Center
Front Desk Specialist
02.2025 - Current
Job overview
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Worked with patient insurance authorizations to ensure completion and built accurate flow sheets.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Provided compassionate care, consistently prioritizing patients needs and comfort during their visits.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
Kay Jewlers
Assistant Manager
10.2020 - 02.2025
Job overview
- Third Key Holder as well as Assistant Manager. Provided the store with a proven track record of sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Lowe's
Cabinet Specialist/Appliance Sales
10.2019 - 06.2020
Job overview
- As the sales specialist, I served as an expert explaining the specs and features of products and services to existing and potential customers in order to close sales.
- Read and interpreted design plans to understand project specifications.
- Provided accurate project estimates and pricing to facilitate proper budgeting and project planning.
- Blueprint design understanding
- Utilized CAD software to create detailed drawings of custom cabinetry.
- Worked with clients to design and construct custom cabinets based on needs and preferences.
Kathryn's Hallmark
Customer Service/Sales
09.2017 - 09.2019
Job overview
- Worked directly with customers in a high traffic retail environment
- Keyholder working one on one with owner for replenishment
- Worked in all areas of the store including boutique sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Inspected merchandise for quality and arranged proper display location on floor.
Bel-Flex
Payroll Specialist
07.2016 - 03.2017
Job overview
- Handled multiple companies temporary employee's accounts
- Assisted clients with building job applications to prepare them for interviews
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided customer service to employees regarding payroll inquiries and issues.
BAS Audio & Light
Customer Service Manager
06.2004 - 01.2014
Job overview
- Basic Human Resources, Oversee general accounting functions, including AR/AP, account reconciliation, and cash management
- Monitored operations of department, consisting of internal audits to ensure regulatory compliance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Prime TV
Call Center Customer Service Representative
09.1997 - 09.2000
Job overview
- Point of escalation contact for company complaints and problem solving
- Responsible for quality assurance and monitoring client records for a 50 seat call center.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Sunspots
Manager
10.1994 - 05.1996
Job overview
- Performed managerial and customer service duties, including assisting customers on the floor in real time.
- Responsible for all paperwork and daily reports, cash handling, ordering of products, shipping and receiving.
- Onboarded new employees with training and new hire documentation.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Education
Central Carolina Community CollegeNC, 27330
Master Aesthetician (GPA 4.0)
01.2004
Skills
- Microsoft Services (Excel, Outlook, etc)
- Customer Service
- Management
- High Volume Sales
- Client Retention
- Quality Assurance
- CSR
- Recruiting and interviewing
- Orientation and training
- Attention to Detail
- Problem Solving
Certification
- Certified Diamontologist
- Certified Gemologist
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Desk Specialist
Eye Care Center
02.2025 - Current
Assistant Manager
Kay Jewlers
10.2020 - 02.2025
Cabinet Specialist/Appliance Sales
Lowe's
10.2019 - 06.2020
Customer Service/Sales
Kathryn's Hallmark
09.2017 - 09.2019
Payroll Specialist
Bel-Flex
07.2016 - 03.2017
Customer Service Manager
BAS Audio & Light
06.2004 - 01.2014
Call Center Customer Service Representative
Prime TV
09.1997 - 09.2000
Manager
Sunspots
10.1994 - 05.1996
Central Carolina Community College
Master Aesthetician (GPA 4.0)
Similar Profiles
Judy AquinoJudy Aquino
LEAD OPTICIAN/MANAGER at Eye Care CenterLEAD OPTICIAN/MANAGER at Eye Care Center
Dane WilsonDane Wilson
Clinical Intern at Eye Care CenterClinical Intern at Eye Care Center
Raegan BondRaegan Bond
Optician at Eye Care CenterOptician at Eye Care Center
Sahir MurphySahir Murphy
Cashier at Piggly Wiggly SupermarketCashier at Piggly Wiggly Supermarket
David CampbellDavid Campbell
Medical Assistant at GE VernovaMedical Assistant at GE Vernova