Angel Shepard

Work History

7-11 Convenience Store

09.2023 - Current

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service.
Conducted performance evaluations and provided constructive feedback to employees.
Supervised day-to-day operations to meet performance, quality and service expectations.
Set aggressive targets for employees to drive company success and strengthen motivation.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

SUSA Patnership

02.2002 - 03.2007

Resolved conflicts between tenants regarding noise, encroachments, and parking.
Greeted clients, conducted property tours, facilitated lease agreements.
Responded to requests and scheduled appointments for property showings.
Collected monthly rent payments and other fees, always properly recording, and processing money.

All Out Bail Bond

04.2010 - 06.2023

Maintained organized files and stocked supplies to support team needs and maximize performance.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Prepared and edited documents to produce precise, accurate and professional communication.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Utilized office management software to record and track customer information.
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Reviewed files, records and other documents to obtain information to respond to requests.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Presidion Solutions

06.2007 - 01.2010

Coordinated and scheduled meetings and appointments.
Reviewed files, records and other documents to obtain information to respond to requests.
Processed incoming and outgoing mail and packages according to established procedures.
Created and maintained detailed records of all office activities.
Edited and proofread documents for accuracy and completeness.
Purchased and maintained office supplies.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Utilized office management software to record and track customer information.
Skilled at working independently and collaboratively in a team environment.