Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANGEL SILVA

LYNNWOOD,USA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking and reliable Highly organized, proactive and punctual, with a team-oriented mentality.

Overview

11
11
years of professional experience

Work History

Barista

Starbucks
01.2025 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.

Building Security Operator

Puget Sound Energy-TekSystems
05.2024 - Current
  • Developed strong relationships with colleagues, fostering teamwork and collaboration within the security department.
  • Collaborated with local law enforcement agencies to address ongoing security concerns or incidents.
  • Reduced risk of security breaches by conducting thorough audits and assessments of existing systems.
  • Enhanced security measures by updating and implementing new protocols and procedures.
  • Managed incident reports, ensuring timely documentation and escalation when necessary for further investigation.
  • Monitored alarm systems diligently, responding swiftly to any triggered alarms or suspicious activity detected onsite.
  • Optimized efficiency of visitor management processes, ensuring smooth entry and exit while maintaining heightened security levels.
  • Prevented unauthorized access to facilities by verifying identification and enforcing strict access control measures.

Building Security Operator

Securitas Security/Allied Universal Security
02.2021 - 02.2024
  • Provided on-the-job training to new security personnel, fostering a knowledgeable workforce committed to safety principles.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Issued access cards to authorized personnel to monitor access points.

Dispatcher

Amazon delivery
07.2020 - 02.2021
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Directed dispatching, routing, and tracking of twenty fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Enhanced team morale by fostering supportive and collaborative work environment.

Barista Trainer

Starbucks
08.2015 - 07.2020
  • Trained team members on new drink recipes and procedures, enhancing overall service quality.
  • Provided tailored instruction to employees, improving individual performance and efficiency.
  • Resolved equipment issues and troubleshooted coffee machines, ensuring uninterrupted service.
  • Hosted tastings to promote seasonal items, driving increased sales and customer interest.
  • Addressed customer concerns effectively, maintaining high levels of brand loyalty and satisfaction.
  • Led barista training initiatives, fostering team growth and enhancing customer service quality through personalized instruction methods.
  • Mastered diverse beverage preparations, including off-menu items, consistently delivering exceptional customer experiences.
  • Mentored new hires on company policies, customer interaction best practices, and efficient operational procedures.

Security Professional

Staff Pro Inc
11.2014 - 02.2018
  • Recorded required data for incident reports and files quickly and accurately.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Streamline security operations at PSE, implementing data-driven strategies that have led to a marked reduction in security breaches and improved response times.
  • Foster strong partnerships with law enforcement and emergency services, ensuring seamless coordination during critical incidents at Puget Sound Energy.
  • Meticulously maintain security logs and reports, providing crucial data for risk assessment and continuous improvement of Puget Sound Energy's security posture.
  • Issue identification badges for employees and contractors, ensuring secure access control.
  • Monitor cameras and badge readers via PSE software to safeguard company assets.
  • Supervise property access, ensuring employee safety and asset protection.
  • Accurately document incidents and daily activities, maintaining clear communication.
  • Conduct regular patrols to prevent unauthorized entry and handle emergencies promptly.
  • Inspect and secure premises, addressing safety hazards and enforcing company policies.
  • Provide professional assistance to employees and visitors, enhancing overall security.
  • Streamlined incident reporting process, improving response time and accuracy in documenting security-related situations.
  • Implement rigorous access control protocols, enhancing overall security posture and minimizing unauthorized entry incidents.

Crew Trainer

McDonald's
07.2014 - 08.2015
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Produced detailed documentation to outline potential worker issues.
  • Documented performance, safety and customer service needs to improve operations.
  • Planned and delegated group and individual work assignments to trainees.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Explained goals and expectations required of trainees.

Education

HIGH SCHOOL DIPLOMA -

Indio High School
Indio, CA
06.2014

Skills

  • Time management
  • Attention to detail
  • Friendly and outgoing
  • Problem-solving
  • Active listener
  • Exceptional customer service
  • Stress tolerance
  • Emergency preparedness
  • Incident response
  • Detail orientation
  • Multitasking

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Starbucks
01.2025 - Current

Building Security Operator

Puget Sound Energy-TekSystems
05.2024 - Current

Building Security Operator

Securitas Security/Allied Universal Security
02.2021 - 02.2024

Dispatcher

Amazon delivery
07.2020 - 02.2021

Barista Trainer

Starbucks
08.2015 - 07.2020

Security Professional

Staff Pro Inc
11.2014 - 02.2018

Crew Trainer

McDonald's
07.2014 - 08.2015

HIGH SCHOOL DIPLOMA -

Indio High School

Similar Profiles

CREATE PROFILE
ANGEL SILVA