Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Skaggs

Bluffton,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dispatcher

Dyess Heating & Air
10.2023 - 02.2024
  • Enhanced communication with techs by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Managed conflict resolutions with customers, techs and other personnel to encourage professional relationships and promote respect.
  • Generated reports to maintain proper records and documentation.
  • Provided customers with information on products and services.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Developed and implemented customer service policies and procedures.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Assisted in resolving customer complaints and grievances.
  • Managed customer accounts and invoicing.
  • Answered phone calls and responded to customer emails.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Utilized customer feedback to improve customer service.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Communicated with customers to provide updates and resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Sales Front Desk Supervisor/Guest Relations

Palmara Vacation Club
02.2015 - 10.2023
  • Built talented team through hiring and training new associates.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Attended staff meetings and brought issues to attention of upper management.
  • Stored guest valuables in safe and individual boxes for security.
  • Maintained transaction security by verifying payment cards against identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Scheduled and assigned daily work and activities for team members.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Trained team members on new services and products to support promotional efforts.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front areas so that questions could be promptly addressed.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Kept high average of performance evaluations.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Checked guests in and out , made reservations, and processed payments.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Sales/Front Desk Associate

Marriott Vacations Worldwide
12.2013 - 02.2015
  • Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
  • Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
  • Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
  • Verify unit availability to assist with scheduling vendor or owner visits
  • Meet and maintain Marriott standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
  • Build and maintain business relationships and open lines of communication with other internal support teams
  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities, and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record calls, delivering them to the right department
  • Communicate any emergency, lost item, or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered customer telephone calls promptly and appropriately handled needs.

Education

Associate of Applied Science - Business Administration And Management

Technical College of The Lowcountry
Beaufort, SC
02.2025

Skills

  • Professional phone etiquette
  • Works well under pressure
  • Accurate and detailed
  • Excellent communication skills
  • Customer service oriented
  • Meet deadlines
  • Able to solve problems and complaints in a timely and professional matter (7 years)
  • Administrative Support (10 years)
  • Executive Administrative
  • Excel (4 years)
  • Data Entry (10 years)
  • Front Office (10 years)
  • Customer Service (10 years)
  • Front Desk (10 years)
  • Guest Service (10 years)
  • Reception (10 years)
  • Guest Relations Experience (4 years)
  • Hotel experience
  • Computer skills (10 years)
  • Leadership (10 years)
  • Management (10 years)
  • Microsoft Outlook (10 years)
  • Office management (10 years)
  • Cash handling (5 years)
  • Marketing (5 years)
  • Customer service

Certification

  • CPR Certification
  • Driver's License

Timeline

Dispatcher

Dyess Heating & Air
10.2023 - 02.2024

Sales Front Desk Supervisor/Guest Relations

Palmara Vacation Club
02.2015 - 10.2023

Sales/Front Desk Associate

Marriott Vacations Worldwide
12.2013 - 02.2015

Associate of Applied Science - Business Administration And Management

Technical College of The Lowcountry

Similar Profiles

CREATE PROFILE
Angel Skaggs