Angel Smith
Seraph Tax Co.
Brooklyn,NY
2027
years of professional experience
Strategic business leader with expertise in planning, project management, and financial analysis. Drives collaboration and delivers results through data-driven decision making and process optimization. Committed to achieving organizational goals and enhancing operational efficiency.
Work History
Tax Accountant and Bookkeeping
10 Months- Prepared individual and corporate tax returns ensuring compliance with IRS regulations.
- Conducted thorough tax research to resolve client inquiries and optimize deductions.
- Collaborated with clients to gather financial data, enhancing accuracy of tax filings.
- Assisted in financial audits by compiling necessary documentation for review.
- Conducted thorough reviews of financial records to ensure accuracy in reporting income, deductions, and credits.
Business Account Specialist
1 Year 3 Months- Handled high volumes of inbound phone calls, resolving customer issues and enhancing satisfaction in fast-paced environment.
- Managed high volumes of inbound phone calls, demonstrating exceptional communication and problem-solving skills in a fast-paced environment.
- Successfully navigated remote work environments, maintaining productivity and meeting performance metrics through effective self-management.
- Applied strong communication skills to explain complex tax regulations to customers in an easy-to-understand manner.
- Ensured client satisfaction by actively managing accounts and providing support. to ensure satisfaction and retention.
Case Status Representative
- Managed case status inquiries to provide timely responses, enhancing customer satisfaction
- Collaborated with diverse teams to streamline case resolution processes
- Applied analytical skills to ensure accurate and up-to-date case status information
- Handled numerous customer inquiries efficiently during peak call times.
- Excellent communication skills, both verbal and written.
Case Status Representative
10 Months- Managed case status inquiries to ensure timely and accurate responses
- Collaborated with diverse teams to streamline case resolution process
- Applied analytical skills to maintain updated and precise case status records
- Handled high call volume efficiently
Night Auditor
1 Year 1 Month- Supervised night audit operations at Hilton Garden Inn.
- Oversaw comprehensive night audits, ensuring precise financial reporting and operational compliance.
- Responded to guest inquiries at Hilton Garden Inn with a professional demeanor.
- Ensured smooth check-ins and check-outs
- Conducted thorough night audits, maintaining compliance and integrity in financial practices.
- Managed nightly financial audits, ensuring accuracy in revenue reporting and discrepancies resolution.
- Processed guest check-ins and check-outs efficiently, enhancing overall customer satisfaction.
Front Desk Trainer
4 Years 5 Months- Led front desk operations at Marriott, ensuring seamless guest check-in and check-out
- Communicated effectively with guests
- Exhibited strong communication skills
- Resolved guest issues effectively
- Developed training materials for front desk operations to enhance staff knowledge and efficiency.
- Facilitated hands-on training sessions for new hires, ensuring smooth onboarding experiences.
- Monitored front desk procedures to maintain high standards of customer service and operational efficiency.
- Assisted hundreds of guests daily
- Fostered a supportive work environment to boost team morale
Education
Bachelor of Science - Business Accountancy
Bachelor of Science - Business Administration And Management
Diploma - Diploma
Skills
Invoice Preparation
Account Management
Data entry proficiency
Spreadsheets
Processing
Analytical thinking
Client relations
High Call Volume
Multi-Line Telephone Operation
Customer Service
Tax Compliance Communication
Conflict Resolution
High-volume calls
Cross-functional team development
Goal-oriented mindset
Timeline
Tax Accountant and Bookkeeping
Seraph Tax Co.
10.2025 - CurrentRead More
Business Account Specialist
Internal Revenue Service, IRS
10.2024 - 01.2026Read More
Case Status Representative
Conduent
02.2024 - 12.2024Read More
Night Auditor
Hilton Garden Inn Johns Creek
01.2023 - 02.2024Read More
Front Desk Trainer
Fairfield Inn & Suites
08.2018 - 01.2023Read More
Case Status Representative
Accenture
Read More
Campus Online
Bachelor of Science from Business Accountancy
Read More
Alabama A&M University
Bachelor of Science from Business Administration And Management
Read More
Millergrove Highschool
Diploma from Diploma
Read More