ANGEL SOLANO
Miami Beach,FL
Summary
Dynamic hotel management professional with extensive experience at Kent Hotel, excelling in revenue maximization and guest relationship management. Proven track record in training staff to deliver exceptional service, enhancing guest satisfaction, and streamlining front office operations. Committed to quality assurance and operational excellence in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Nantucket hotel & Resort
Massachusett, Boston
05.2024 - Current
- Managed daily operations of front office team and guest services.
- Supervised staff scheduling and training initiatives for front desk personnel.
- Coordinated guest check-in and check-out processes efficiently.
- Handled guest inquiries, complaints, and special requests promptly.
- Ensured proper maintenance of front office equipment and supplies.
- Collaborated with other departments to streamline service delivery for guests.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Hotel Manager
Kent Hotel
Miami Beach
03.2023 - 04.2024
- Managed hotel operations to ensure guest satisfaction and staff productivity.
- Developed and implemented strategies to maximize room occupancy and revenue.
- Trained and supervised hotel staff to uphold high service standards.
- Oversaw maintenance, housekeeping and event planning functions to ensure smooth operations.
Hotel Manager
Secret Garden
Miami Beach
06.2021 - 03.2023
- Managed hotel operations to ensure guest satisfaction and staff productivity.
- Developed and implemented strategies to maximize room occupancy and revenue.
- Trained and supervised hotel staff to uphold high service standards.
- Oversaw maintenance, housekeeping and event planning functions to ensure smooth operations.
Hotel Manager
Chesterfield, Shelley, Chelsea hotel
Miami Beach
12.2015 - 07.2020
- Managed hotel operations to ensure guest satisfaction and staff productivity.
- Developed and implemented strategies to maximize room occupancy and revenue.
- Trained and supervised hotel staff to uphold high service standards.
- Oversaw maintenance, housekeeping and event planning functions to ensure smooth operations.
Education
Hospitality Service Training -
Forbes Travel Guide
Miami Beach06.2022
Skills
- Front office operations
- Staff training
- Guest relationship management
- Administrative reporting
- Revenue maximization
- Quality assurance
Languages
- English
- Spanish
Timeline
Front Office Manager
Nantucket hotel & Resort
05.2024 - Current
Hotel Manager
Kent Hotel
03.2023 - 04.2024
Hotel Manager
Secret Garden
06.2021 - 03.2023
Hotel Manager
Chesterfield, Shelley, Chelsea hotel
12.2015 - 07.2020
Hospitality Service Training -
Forbes Travel Guide