Angel Sorto
Torrance,CA
Summary
Proven Guest Advocate at Target, enhancing guest satisfaction through empathetic issue resolution and efficient payment processing. Demonstrated leadership and team collaboration, exceeding expectations in retail environments. Skilled in technical tasks and foreign language proficiency, driving positive outcomes. Recognized for maintaining high standards and fostering welcoming atmospheres, contributing to a 20% increase in customer satisfaction.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
Redondo Beach, California
08.2025 - 12.2025
- Enhanced guest satisfaction by resolving concerns with empathy and professionalism.
- Processed payments accurately using point-of-sale systems to ensure efficiency.
- Managed online order fulfillment, guaranteeing timely pickups for guests.
- Conducted inventory checks to maintain accurate stock levels and product availability.
- Collaborated with team members to foster a welcoming store environment.
- Performed cashier duties including processing returns and exchanges per company policy.
- Assisted guests with product inquiries, providing knowledgeable recommendations.
- Greeted customers warmly, ensuring a positive shopping experience.
Seasonal Retail Associate
Zara
10.2024 - 06.2025
- Delivered friendly customer service in a busy retail environment
- Handled merchandise organization, fitting room management, and cashier duties
- Maintained visual standards and restocked items efficiently
- Exceeded expectations and was a reliable team member throughout the seasonal contract
Sales associate
Daily Basket's
Carson, ST
01.2021 - 06.2023
- Excelled at Gift Shop by mastering technical skills and foreign language proficiency, enhancing to a positive work environment.
- Skilled in product packaging and quality inspection, ensuring high standards in all tasks.
- Assisted customers with product selection and inquiries.
- Maintained organized displays and stocked shelves efficiently.
Education
Associates Degree - Automotive Certificate, Basketball Team, Mentorship Program
El Camino College
Torrance06.2026
High School Diploma -
Rancho Dominguez
Long Beach06.2024
Skills
- Leadership Qualities
- Vehicle inspection
- Payment processing
- Customer service
- Team collaboration
- Complaint handling
- Stress tolerance
- Strong empathy
- Issue resolution
- Computer skills
- Initiative
- Technical skills
- Foreign language proficiency
- Product pack
Projects
Business - Entrepreneur, Learning to create my own business and build connections.
Awards
- Varsity Basketball Award, Leading and guiding.
- Mentorship Certificate, Giving to for completing it and always being there consistently.
- High School Diploma
Languages
- Spanish
- English
- Some Portuguese
Languages
Spanish
Professional
English
Full Professional
Portuguese
Limited
Accomplishments
Automotive Certificate
Timeline
Guest Advocate
Target
08.2025 - 12.2025
Seasonal Retail Associate
Zara
10.2024 - 06.2025
Sales associate
Daily Basket's
01.2021 - 06.2023
Associates Degree - Automotive Certificate, Basketball Team, Mentorship Program
El Camino College
High School Diploma -
Rancho Dominguez