Angel Sosa
Miami,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
MANAGER & LICENSED BARBER
PabLos Gentlemen's Barbershop
Miami, FL
08.2016 - Current
- Provided professional barbering services, such as haircuts, shaves, and trims to customers.
- Maintained cleanliness of the shop by sweeping floors and cleaning tools and equipment. Sanitized workstations and salon equipment to reduce risk of infection. Adhered to all safety regulations while performing barber services. Ensured that work areas were properly sanitized between each client visit.
- Performed product demonstrations to clients in order to increase sales.
- Greeted customers upon their arrival at the shop, answered questions, and provided advice on styling options.
- Assisted with inventory management by restocking supplies when necessary.
- Participated in monthly staff meetings to discuss customer service improvements.
- Attended continuing education classes to stay up-to-date on industry trends.
- Created an inviting atmosphere for customers through friendly conversation.
- Tracked products used during each appointment in order to control costs.
- Performed administrative tasks such as filing paperwork and taking payments.
- Resolved customers concerns with knowledgeable and professional approach.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Financial Department/Customer Service Representative
King Jesus International Ministries
Miami, FL
08.2012 - 08.2016
- Maintained up-to-date knowledge of Organization policies regarding payments, returns and exchanges
- Processed 100-200 credit cards and checks in fast paced manner
- Computed accurate sales prices for purchase transactions
- Registered and kept personal data information up-to-date of customers and members of organization
- Used Microsoft office and Microsoft word to create master sheets of financial income provided weekly, of Cash, Credit cards, and checks
- Assisted CFO of the organization in performing other related task as assigned through big events done in American Airlines Arena
- Provided information and help for 200-300 customers weekly.
Education
Master Barber License -
Beauty School Of America
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution, ability to deal with external and internal customer support in a professional manner
- Energetic work attitude
- Adaptive team player
- Persuasive, empathic with good problem solving skills
- Bilingual: Fluent written and oral English & Spanish skills
- Multi tasking skills and ability to work under pressure
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
MANAGER & LICENSED BARBER
PabLos Gentlemen's Barbershop
08.2016 - Current
Financial Department/Customer Service Representative
King Jesus International Ministries
08.2012 - 08.2016
Master Barber License -
Beauty School Of America
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