Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Angel Sosa

Chicago,IL

Summary

Dynamic leader with a proven track record at Target, excelling in team building and strategic planning. Enhanced productivity through effective project management and conflict resolution, while mentoring junior staff. Recognized for fostering collaboration and driving continuous improvements, ensuring high-quality customer service and operational excellence.


Overview

12
12
years of professional experience

Work History

Leader

Target
01.2014 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on and assigned duties.
  • Oversaw day-to-day activities of 7+ employees in Target establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Team Member

McDonald's
10.2013 - 07.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Surveyor

Universidad Popular
07.2013 - 09.2013
  • Performed field calculations to complete assessments.
  • Gathered, organized and modeled data for reports and presentations.
  • Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
  • Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
  • Adapted quickly to changing conditions on job sites, efficiently adjusting plans as needed while maintaining overall project goals.
  • Assessed individual survey project needs and planned workflows.
  • Measured and marked property lines and key topographic features.

Education

World Language Little Village High School
Chicago, IL

Skills

  • Relationship building
  • Conflict resolution
  • Strategic planning
  • Motivating teams
  • Influencing others
  • Continuous improvements
  • Process improvement
  • Visionary thinking
  • Equipment troubleshooting
  • Team building
  • Team leadership
  • Goal setting
  • Risk assessment
  • Performance management
  • Customer service
  • Goal oriented
  • Training and mentoring
  • Decision-making
  • Complex Problem-solving
  • Analytical thinking
  • Public speaking
  • Processes and procedures
  • Negotiation
  • Employee motivation
  • Policy enforcement
  • Expectation setting
  • Multitasking
  • Organizational skills
  • Problem-solving
  • Teamwork and collaboration
  • Excellent communication
  • Time management
  • Written communication
  • Active listening
  • Multitasking Abilities

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved Problems with slow productivity which led to faster and accurate work response
  • Supervised team of 7+ staff members.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Leader

Target
01.2014 - Current

Team Member

McDonald's
10.2013 - 07.2014

Surveyor

Universidad Popular
07.2013 - 09.2013

World Language Little Village High School

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