Angel Spencer
Ocean Springs,MS
Summary
Dynamic customer service professional with 8+ years of experience in relationship building, customer support, and problem resolution. Skilled in communicating with diverse personalities, managing multiple priorities calmly, and delivering a positive customer experience. Recognized for reliability, emotional maturity, and the ability to handle independent responsibilities with professionalism and discretion.
Overview
10
10
years of professional experience
Work History
Customer Service and Kitchen Support Associate
Fayard’s Marathon
07.2025 - Current
- Provide friendly, attentive service to customers, assisting with purchases, inquiries, and product needs
- Support daily store operations, maintain inventory presentation, and assist with stocking and customer flow
- Assist with food prep and workflow while maintaining organization, timing and sanitation standards.
- Built strong rapport with regular customers, learning their preferences and offering reliable support during visits, ensuring a welcoming environment and repeat business
- Monitor service quality, implementing improvements for efficiency
- Support on average 100-200 customers weekly with professional assistance
Operations and Customer Service Lead
Stewart’s Seafood Market
10.2015 - 03.2023
- Oversaw daily operations for a combined seafood market and boating/crabbing business, including product prep, trap maintenance, and equipment setup
- Built loyal customer relationships, responded to inquiries, and coordinated orders, scheduling, and pickup logistics
- Set up and managed systems to record product weights, track inventory, and document incoming/outgoing totals with accuracy
- Prepared administrative documentation, tax-related records, and daily reports supporting business operations
- Hired, trained, and supervised additional workers, maintaining quality standards and consistent workflow
- Assisted with product marketing, customer demonstrations, and promotional events to expand visibility
- Maintained and restored property, including land clearing, market cleaning, and on-site support during medical recovery
- Demonstrated exceptional reliability, confidentiality, and initiative, often operating independently without direct supervision
Education
Bachelor of Science - Healthcare Management (On Hold)
American Intercontinental University
Atlanta,GASkills
- Customer engagement and relationship building
- Phone and in-person support
- Professional and friendly communication
- Active listening and problem solving
- Customer retention
- Conflict resolution
- Strong time management
- Team-oriented and collaborative
- Independent task execution with minimal supervision
- Able to stay calm and attentive during high traffic or stressful periods
Timeline
Customer Service and Kitchen Support Associate
Fayard’s Marathon
07.2025 - Current
Operations and Customer Service Lead
Stewart’s Seafood Market
10.2015 - 03.2023
Bachelor of Science - Healthcare Management (On Hold)
American Intercontinental University