Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Stevens

Florence,AZ

Summary

Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

20
20
years of professional experience

Work History

Operations Manager

EPCOR Water, USA
06.2004 - 08.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Built solid relationships with vendors, resulting in more favorable pricing and heightened service standards.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Engaged in direct communication and coordination with regulatory authorities including the Arizona Department of Environmental.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

Associate of Applied Science - Arizona State Water And Wastewater Certifications

American Water Collage
Phoenix, AZ
03.2005

Skills

  • Problem-Solving
  • Operations Management
  • Customer Service
  • Decision-Making
  • Performance monitoring
  • Workflow Optimization
  • Strategic Planning
  • Project management abilities
  • Project Leadership
  • Process Improvement
  • Schedule Management
  • Performance Management
  • Regulatory Compliance
  • Workforce Management

Timeline

Operations Manager

EPCOR Water, USA
06.2004 - 08.2024

Associate of Applied Science - Arizona State Water And Wastewater Certifications

American Water Collage
Angel Stevens