Angel Stevenson
Concord,NC
Summary
Top performing, highly enthusiastic leader leveraging 7 years of experience with a desire to consistently deliver a best in-class dining experience. Focused on setting high expectations and raising service standards while growing the sales base and training/retaining dedicated team members. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
6
6
years of professional experience
Work History
General Manager
Popeyes® Louisana Kitchen
Charlotte, NC
11.2020 - Current
- Proves vital to achieving $1.8M annual revenue and takes leadership initiative in general manager capacity for fast casual dining experience
- Serves as a dynamic leader overseeing 37 staff members as well as recruiting, hiring, training, inventory ordering, scheduling, marketing, FOH and BOH operations and supervision, and adhering to obtainable budget management
- Garners reputation as dynamic, turnaround change agent by transforming underperforming location into profitable, top-ranking franchise
- Boosted sales revenue by 10% over the prior year
- (2020) Revitalized staff training processes and curriculum with great emphasis on following the set training program as prescribed by corporate training standards
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Customized new hire and continual staff training for both individuals and group setting with diverse learning requirements in a fun, retainable environment
- Provides 360 degree feedback and evaluation to all levels of staff members
- Also delivers motivational presentations to enhance team performance and encourage hands-on development
- Eliminates employee turnover by promoting career development, offering succession planning, delivering positive reinforcement, and rewarding staff achievements
- Increases revenue and server performance by innovating incentivizing programs for servers to upsell customers on higher-dollar menu items and enhance the individuals experience by customizing add-on selections to improve the overall satisfaction of the meal
- Hired, trained, and developed numerous shift leaders, overseeing their growth and development into salaried management.
General Manager
Arby's Restaurant
Rockhill, SC
04.2018 - 11.2020
- Oversaw 35 staff members and achieved $2M annual revenue for leading dining establishment in region
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Led seamless and efficient operations for various shifts including guest relations, staff training and supervision, restaurant ambiance, food and beverage quality and safety
- Facilitated strategic staffing, scheduling, and financial management
- Consistently demonstrated a positive, passion to serve to all staff and guests
- Set a higher standard for service expectations by assessing every aspect of the guest’s experience from start to finish
- Enforced superior customer service to amplify patron retention and satisfaction
- Exercised collaborative leadership with general manager, servers, and both FOH and BOH staff to achieve highest quality of service in all areas of the restaurant
- Facilitated cross-training of staff to elevate proficiency and to provide opportunities for growth and advancement
- Continually coached, mentored, and motivated staff to ensure guest happiness
- Displayed solid knowledge of policies and procedures including payroll, inventory reports, local employment laws, and staff file maintenance
- Trained team members to adhere to specific timing standards to increase service times while improving food quality and appearance and enhancing guest satisfaction.
Education
Associates in Criminal Justice -
Rowan-Cabarrus Community College
01.2008
Culinary Sous Chef Training -
Treasure Island Advance Training
01.2004
Culinary Arts Certificate -
Lyndon B Johnson Job Corp Training
01.2002
Skills
- Revenue Growth
- People Management
- Staff Training & Development
- Customer Service
- Turnaround Operations
- Strategic Planning
- Culinary Excellence
- Brand Awareness
- Consultative Sales
Accomplishments
- Rejuvenated customer relations by enforcing top-tier customer service practices. Elevated patron loyalty, satisfaction, and referrals. Attained recognition for growing a higher percentage of recurring customers than any other establishment across the district.
- Conducted motivational pre-shift meetings with staff to establish revenue goals, deliver coaching tips, sales techniques, and drive employees to achieve optimal performance levels.
Personal Information
Title: General Manager
Timeline
General Manager
Popeyes® Louisana Kitchen
11.2020 - Current
General Manager
Arby's Restaurant
04.2018 - 11.2020
Associates in Criminal Justice -
Rowan-Cabarrus Community College
Culinary Sous Chef Training -
Treasure Island Advance Training
Culinary Arts Certificate -
Lyndon B Johnson Job Corp Training