Angel Teames
Katy,TX
Summary
Highly experienced veterinary technician with a passion for medicine and technology. I am looking for an established company that I have the opportunity to grow at and learn everyday. I have worked in the vet field for 6 - 7 years and am interested in expanding my knowledge and skills to a company that includes both medicine and working with technology on a computer. I am a very quick learner and am very self-motivating and dedicated. I am also searching for a more consistent and steady work schedule.
Overview
8
8
years of professional experience
Work History
Veterinary Technician
THRIVE AFFORDABLE VET CARE
KATY, Texas
03.2019 - Current
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Implanted subcutaneous identification microchips into animals.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Assisted senior staff with blood analyses and physical assessments.
Lead Veterinary Technician
Texas Animal Medical Center Waco
Waco, Texas
04.2018 - 06.2018
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Assisted senior staff with blood analyses and physical assessments.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Implanted subcutaneous identification microchips into animals.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Collected patient biopsies and blood samples for laboratory analysis.
- Administered medications to animals in treatment and documented changes in condition.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Veterinary Technician
Main Street Veterinary Hospital
Flower Mound, Texas
10.2016 - 11.2017
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Implanted subcutaneous identification microchips into animals.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Assisted senior staff with blood analyses and physical assessments.
Veterinary Customer Service Representative
Club Hill Animal Clinic
Garland, Texas
05.2014 - 10.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided back up for customer service managers.
- Developed, updated and organized Cornerstone database to handle customer and patient data.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Processed hundreds invoices each weeks and mailed documentation to clients.
- Promptly responded to inquiries and requests from prospective customers.
- Welcomed, greeted and assisted guests in high-traffic store, generating business.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved issues over phone with customers daily.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Surpassed sales goals through implementation of effective marketing strategies.
- Trained new personnel regarding company operations, policies and services.
- Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction.
- Devised workaround solutions for issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environment.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Facilitated prescription orders and completed accurate to meet aggressive deadlines.
- Effective liaison between customers and internal departments.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Created and maintained detailed database to develop promotional sales.
- Facilitated inter-departmental communication to effectively provide customer support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Assessed caller accounts to determine benefits, identify service needs and resolve issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Managed timely and effective replacement of damaged or missing products.
- Handled customers in fast-paced setting in coordination with solid team of customer service associates.
- Provided ongoing guest service.
- Recorded actions taken, issues resolved and information to effectively manage customer accounts.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Entered orders into Cornerstone computer database system.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and backed up other customer service managers.
- Improved overall efficiency by anticipating needs and providing outstanding support.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled over calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Store Manager
Gamestop
Garland, Texas
05.2013 - 05.2014
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Approved regular payroll submissions for employees.
- Developed new store location from ground up by hiring and training efficient team.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Devised processes to boost long-term business success and increase profit levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Analyzed and interpreted store trends to facilitate planning.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Education
High School Diploma -
Wylie High School
Wylie, TX05.2011
Skills
- Animal Loading and Unloading
- Drug Inventory Oversight
- Medication Administration
- Verbal and Written Communication
- Client Counseling
- Physical Examinations
- Client Relations
- Billing and Invoicing
- Animal Vaccinations
- Diagnostic Equipment
- Laboratory Testing
- Medical Equipment Maintenance
- Intravenous Feedings
- Post-surgical Monitoring
- Equipment Sterilization
- Anesthesia Administration
- Treatment and Research Records
- Clear Communication
- Emergency First Aid
- Wound Dressing and Suturing
- Surgery and Procedure Preparation
- Problem Sensitivity
- Humane Animal Restraints
- Euthanasia Assistance
- Bathing and Nail Clipping
- Cleaning and Sanitizing
- Prescription Management
- Staff Training
- Appointment Scheduling
- Dental Procedures
- Financial Transactions
- Patient Advocacy
- Cash Handling
- Behavior Analysis
- Medical Terminology
- Parasitic Visual Exams
- Animal Nutrition
- Medical Histories
- Product Merchandising
- Medication Labeling
- Vital Sign Assessment
- Medication Dispensing
- Client Education
- Patient Discharge
- Laboratory Assay Analysis
- Responsible and Reliable
- Intramuscular Injections
- Linen Laundering
- Animal Health
- Time Management
- Food Preparation
- Ear Cleaning
- Patient Check-Ins
- Problem Solving
- Customer Service
- IV Fluid Administration
- Animal Condition Evaluations
- Inpatient Care
- Animal Interaction
- Patient Charting
- Specimen Collection
- Dental Radiology
- Medical Triage
- Pet Food Recommendations
- Animal Tattooing
- Patient Triage
Timeline
Veterinary Technician
THRIVE AFFORDABLE VET CARE
03.2019 - Current
Lead Veterinary Technician
Texas Animal Medical Center Waco
04.2018 - 06.2018
Veterinary Technician
Main Street Veterinary Hospital
10.2016 - 11.2017
Veterinary Customer Service Representative
Club Hill Animal Clinic
05.2014 - 10.2016
Store Manager
Gamestop
05.2013 - 05.2014
High School Diploma -
Wylie High School