Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Bartender

Angel Teo

Salisbury,MD

Summary

Dynamic bartender with extensive experience at Hoppers Tap House, recognized for enhancing customer satisfaction through exceptional service and creative mixology. A reliable team player skilled in responsible alcohol service and inventory management, I foster strong relationships with patrons, ensuring a welcoming atmosphere and memorable experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Hoppers Tap House
03.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Assistant Manager

King Fishers Liquor
08.2024 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Server/Barback

Ropewalk Oc
04.2022 - 12.2023
  • Adeptly handled multiple tables at once, ensuring consistent service excellence throughout shifts.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Associates Degree - Social Media And Marketing

Wor-Wic Community College
Salisbury, MD

General Education

James M. Bennett
Salisbury MD
06.2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Payment processing
  • Menu memorization
  • Professional appearance
  • Alcohol awareness
  • Food service
  • New hire training
  • Beverage preparation
  • Drink preparation techniques
  • Inventory
  • Classic cocktails
  • Changing beer kegs
  • Creative mixology
  • Ordering bar supplies
  • ABC standards
  • Fluency in language
  • Garnishing drinks

Certification

Tips/ABC Certification

Languages

English/Spanish
Native or Bilingual

Timeline

Assistant Manager

King Fishers Liquor
08.2024 - 05.2025

Server/Barback

Ropewalk Oc
04.2022 - 12.2023

Bartender

Hoppers Tap House
03.2021 - Current

Associates Degree - Social Media And Marketing

Wor-Wic Community College

General Education

James M. Bennett

Similar Profiles

CREATE PROFILE
Angel Teo