Angel Testa
Clark Mills,NY
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Mac Clark Restaurants. Excelled in complex problem-solving and interpersonal communication, significantly improving service delivery and staff development. Skilled in multitasking and goal setting, consistently achieving targets with a positive attitude. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Manager at McDonalds
Mac Clark Resturants
10.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Defined clear targets and objectives and communicated to other team members.
Waitress Trainee
The Red Door
08.2022 - 10.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Education
Associate of Applied Science - Human Services
Herkimer County Community College
Herkimer, NY12.2025
High School Diploma -
Mount Markham Senior High School
West Winfield, NY06.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Self Motivation
- Goal Setting
- Scheduling and Coordinating
- Positive Attitude
- Multitasking
- Decision-Making
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceFlexible work hoursPaid time offCareer advancementPersonal development programsHealthcare benefitsTeam Building / Company RetreatsTimeline
Manager at McDonalds
Mac Clark Resturants
10.2022 - Current
Waitress Trainee
The Red Door
08.2022 - 10.2022
Associate of Applied Science - Human Services
Herkimer County Community College
High School Diploma -
Mount Markham Senior High School