ANGEL THOMAS
Summary
Detail-oriented and professional individual with a proven track record of account reconciliation. Extensive experience in complex modifications and underwriting of new products and services. Consistently maintaining open lines of communication with internal and external dealerships and institutions. Specializing in problem-solving and multitasking in fast-paced environments, while upholding a consistent 90% accuracy rate for efficient financial performance. Seeking a challenging role within the auto finance institution.
Overview
12
12
years of professional experience
Work History
Fleet Services Account Analyst
Daimler Truck Financial Services USA LLC.
01.2013 - Current
- Proficient in the following programs at my current position. Alfa, TMS, F&I Pro, eCredit Pro, Onpoint, SharePoint, FAW, Frames, Remitco, DTF website, and the Calci-nator, Cognos, FiveNine Phone Systems.
- Process Re-writes, TOI's, TOE's.
- Create legal documents, such as Lien Releases, POA's, BOS's and any other documents needed for titling and registration purpose.
- Process complex extensions, contract modifications, advanced rescheduling of accounts.
- Removing derogatory marks on the accounts.
- Add or removed AD HOC charges.
- Generate Invoices.
- Listen and follow direction, and work independently as well as with team.
- The ability to follow written training materials and instructions with minimal assistance.
- Excellent time management.
- Proficient in multitasking in a high-volume environment.
- Strong attention to details.
- The agility to process requests and respond to clients within a timely manner.
- Understanding of financial products of Daimler Truck Financial Services LLC, such as, Trac Leases, Zero Trac Leases, Modified Trac Leases, FMV Leases, Synthetic Leases, Dynamic Lease, Pledge lines, Lease Lines, Retail Contracts, Retail Balloon Contracts.
- Apply billing changes and invoicing adjustments to customer accounts.
- Monitor accounts for delinquencies.
- View variances, apply the corrections, if needed.
- Processing all documents error free and complying with company guidelines and policies.
- Compliance with company polices and regulations.
- Proficient in understanding and integrating resources to extract from various sources.
- Generate monthly and ad hoc reports for each customer portfolio; create and maintain spreadsheets and databases using several reports.
- Process and manage payments of Mega, XL, Large, Medium and Small Fleets Portfolios.
- Having established great relationships within the Daimler Family.
- Intermediate in SQL, SQL-Server, Access, Azure-SQL database program, T-SQL, Java-Script, Python, PHP, HTML.
- Proficient in MS Word, PowerPoint, Excel (V-lookup, Pivot Tables, etc.), Outlook, Access.
Administrative Assistant/System Support Representative
Lone Star Auctioneers, Inc.
01.2013 - 01.2022
- Operations support with a professional auction company providing service for states, counties, city and regional agencies, federal agencies, and commercial clients.
- Cashier duties requiring checks and balances for high volume, large quantity cash payments and credit/debit card payments.
- Data Entry of all Credit/debit card, cash and wire transactions.
- Verification of new account information, able to approve and decline new accounts of fraudulent information on provided on new accounts.
- Knowledge of database applications of spreadsheets.
- Skills with Excel, Word, Power Point and Access, Outlook.
- Shipping and receiving all mail, USPS, USP, and Fed Ex packages.
- Communicate with representatives from city, state, and federal agencies through reporting excel reports of all account's receivables.
- Prepare auction sales receipts and applications for titles from City Impounded Vehicles.
- Assist with online and live auction operations.
- Process buyer's titles, mail, and receive all titles.
- Maintain all spreadsheets of all City Official's titles, and other title documentations.
- Able to maintain and process confidential information of customers, and sellers of Federal, State, and Local agencies.
- Operations support with a professional auction company providing service for states, counties, city and regional agencies, federal agencies, and commercial clients.
Education
Database Management - Database Management
Remington College
Online 12-2022
Biology - undefined
Texas Tech University
Lubbock, TX01.2009
General Studies - undefined
South Plains College
Levelland, TX01.2007
General Studies - undefined
El Paso Community College
El Paso, TX01.2004
Skills
- Critical-thinking
- Oral and written communication
- Leadership
- Problem solving
- Computer literate
- Research expertise
- Advanced Excel
- Data interpretation
- Sales support
Certificates And Licenses
- Certificate of Computerized Income Tax Course
- Basic Management Training
- Diploma of Computerized Accounting Specialist
Timeline
Fleet Services Account Analyst
Daimler Truck Financial Services USA LLC.
01.2013 - Current
Administrative Assistant/System Support Representative
Lone Star Auctioneers, Inc.
01.2013 - 01.2022
Biology - undefined
Texas Tech University
General Studies - undefined
South Plains College
General Studies - undefined
El Paso Community College
Database Management - Database Management
Remington College
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