Angel Thompson
SELMA,TEAXS
Summary
Dynamic Account Manager and Legal Assistant offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Experience with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ACCOUNT MANAGER
AT&T
04.2021 - Current
- Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for AT&T products/services/systems/solutions.
- Managed over 35+ calls per day.
- Daily/Monthly goals are set to meet certain percentages.
- With aid of support resources, identifies sales opportunity solutions.
- Builds/maintains network of colleagues/customers to share information and obtain prospects.
- Works on highly complex projects with considerable latitude.
- Supports resolution of customer disputes and accounts receivable discrepancies (i.e., billing, installation, customer issues).
- Assists less experienced peers Establishes/maintains productive long-term client relationships.
- Leads in presenting products, services and migrations that can benefit customer needs.
- Demonstrates/maintains complete extensive knowledge of organization’s entire product/service line
- Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
- Develops responses to Request for Proposals Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures, and culture.
- Owns account relationship, responsible for meeting revenue objectives .
- Demonstrates sustained record of sales achievement.
- Effectively influences customers to diffuse potential problems Aids in devising direct sales plans/strategies.
- Develops strategic initiatives to grow/retain revenue stream of highly complex accounts/projects.
- Supports sales team through coaching or mentoring Act as team lead when presenting products/services to customers.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Legal Assistant
O'Hanlon, Demerath, & Castillo
12.2019 - Current
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Improved Firms organization and time management skills by 85%.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Created spreadsheets to track client progress and document billable hours.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
- Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
- Revised and finalized letters, briefs, and memos.
- Assisted attorneys with reviewing and organizing witness reports.
- Created weekly, monthly and quarterly reports.
BABYSITTING
Child Care
08.2016 - 09.2018
- Supervised and monitored safety of children.
- Prepared and organized mealtime and snacks.
- Cared for infants and toddlers.
- Developed schedules and routines to ensure children endure physical activity.
- Watch for signs of emotional or physical development problems in children
- Keeping records of each child.
- Cared for same family for 3 years.
Education
Bachelor of Science - Business Administration And Management
DEVRY UNIVERSITY
Online05.2024
Bachelor of Science - Politics/ Philosophy/ Economics/Law
University of Arizona
Tucson, AZ2020
HIGH SCHOOL DIPLOMA - GRADUATED
HILLGROVE HIGH SCHOOL
Powder Springs, GA05.2018
Skills
- Account analysis
- MS office
- Budgets
- Billing/Cashier skills
- Critical thinking
- Business knowledge
- Organization and Time management
- Leadership skills
- Detail oriented
- Communication and Conflict resolution
- Negotiation
- Adaptability
- Product knowledge
- Tech savvy and Fast typing
- Travel Coordination
- Project Management
Accomplishments
- Certification to arrive on the scene with law enforcement without supervision
- Supervised team of 10 staff members.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Certification
- CSP - Certified Sales Professional
- Victim Service advocate
- CNP - Certified Notary Public
Timeline
ACCOUNT MANAGER
AT&T
04.2021 - Current
Legal Assistant
O'Hanlon, Demerath, & Castillo
12.2019 - Current
BABYSITTING
Child Care
08.2016 - 09.2018
Bachelor of Science - Business Administration And Management
DEVRY UNIVERSITY
Bachelor of Science - Politics/ Philosophy/ Economics/Law
University of Arizona
HIGH SCHOOL DIPLOMA - GRADUATED
HILLGROVE HIGH SCHOOL