Angel Thompson

• Organized and participated in educational and social events, enhancing community engagement and fostering a sense of belonging among residents and their families
• Coordinated comprehensive care for residents by liaising with specialists, therapy, and home health services, ensuring seamless communication and support aligned with care plans
• Ensured adherence to federal and state regulations through diligent documentation and communication, supporting the overall compliance of the care team

• Provided compassionate, resident-centered care to ensure the comfort and well-being of residents during overnight hours, adhering to all federal and state regulations
• Collaborated with multidisciplinary teams to support residents' needs, fostering a positive and engaging environment that prioritized their health and happiness
• Supported staff in training and onboarding, contributing to a positive work culture and setting high standards for care delivery

• Coordinated and optimized nursing schedules to ensure adequate staffing levels, enhancing resident care quality and supporting full occupancy goals
• Coordinated resident transportation services, ensuring timely and safe transport to appointments, activities, and events while prioritizing resident comfort and satisfaction
• Ensured compliance with all federal and state regulations, maintaining up-to-date records and documentation to support audits and quality assurance initiatives

• Provided direct patient care to residents, assisting with activities of daily living (ADLs) to enhance their comfort and wellbeing in accordance with individual care plans
• Participated in resident assessments and care planning, contributing insights from daily interactions to help tailor care approaches that align with the organization’s values and patient outcome goals
• Encouraged resident participation in social and spiritual activities, supporting a holistic approach to care that fosters community engagement and enrichment

• Provided compassionate, personalized care to clients in their homes, assisting with activities of daily living (ADLs) to enhance comfort and promote independence
• Fostered strong relationships with patients and families by demonstrating empathy and understanding, leading to improved patient satisfaction and engagement
• Collaborated with interdisciplinary teams to develop and implement individualized care plans that aligned with patients’ goals and preferences

• Provided direct patient care to residents, assisting with activities of daily living (ADLs) to enhance their comfort and wellbeing in accordance with individual care plans
• Assisted with mobility and physical fitness activities, promoting resident independence and enhancing physical health as part of the organization’s commitment to wellness
• Documented care provided and maintained accurate records, ensuring compliance with regulatory standards and facilitating effective communication among care team members

• Provided compassionate, personalized care to clients in their homes, assisting with activities of daily living (ADLs) to enhance comfort and promote independence
• Fostered strong relationships with patients and families by demonstrating empathy and understanding, leading to improved patient satisfaction and engagement
• Collaborated with interdisciplinary teams to develop and implement individualized care plans that aligned with patients’ goals and preferences

• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Promoted a positive work environment through effective communication and teamwork among staff members.

Relocated from Wellsboro, PA to Huntingdon, PA. Gap in employment while seeking new jobs in Huntingdon.

• Mentored and developed staff through training programs, enhancing skills and promoting internal advancement opportunities
• Managed digital inventory and scheduling systems to streamline operations and optimize labor costs
• Developed and implemented strategic initiatives to improve operational efficiency, achieving a 25% reduction in wait times during peak hours

• Trained new employees on operational procedures, customer service standards, and safety protocols, enhancing overall team performance
• Ensured compliance with health and safety regulations during shifts, contributing to a clean and safe dining environment
• Effectively communicated daily goals and expectations to team members, improving accountability and performance metrics

• Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
• Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.

Relocation from Huntingdon, PA to Lawrenceville, PA. Gap in employment while seeking new jobs in Tioga County area.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Trained new team members on procedures, customer service, and sales techniques.

Brief gap in employment while looking for a new job after leaving Memories.

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Gap in employment- focused on child rearing and coursework for Associate of Science in Business Administration before securing another job.

• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Built relationships with customers and community to promote long term business growth.
• Trained new employees on customer service, money handling and organizing strategies.

• Operated cash register to record transactions accurately and efficiently.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.

Gap in employment- stay at home mom.

• Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
• Organized and used industrial cleaning products following strict safety procedures.
• Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.

• Overcame objections using friendly, persuasive strategies.
• Completed daily cold calling and outreach to build sales pipeline.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Gap in employment- stay at home mom.

Gap in employment- put on bed rest restrictions and unable to work.

• Kept food preparation area, equipment, and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.