Angel Tistoj
Westlake,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Shift Leader
Pollo Loco
Los Angeles, California
06.2023 - Current
- Managed shift operations to complete tasks efficiently
- Coordinated employee break schedules to maintain compliance with labor regulations
- Supervised front counter and drive-thru operations during peak shifts to enhance customer service
- Trained crew members on food preparation, service standards, and guest interaction.
- Trained new team members on service standards and food handling procedures.
- Opened and closed restaurant shifts following Pollo Loco operating checklists.
- Monitored food quality, portion control, and kitchen cleanliness throughout service.
- Coordinated cash handling, register balancing, and drawer verification at shift end.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Education
Miguel Contreras
Los Angeles, CaliforniaSkills
- Front counter operations
- Drive-thru operations
- Food safety
- Cash handling
- Team leadership
- Crew supervision
- Problem solving
- Clear communication
- Positive attitude
- Flexible schedule
Languages
English
Professional
Spanish
Professional
Timeline
Shift Leader
Pollo Loco
06.2023 - Current
Miguel Contreras