Angel Tlatelpa
Buffalo,NY
Summary
Dynamic professional with a proven track record at CRST, enhancing customer satisfaction through effective problem-solving and technical troubleshooting. Proficient in Python and Microsoft Excel, I excel in data analysis and service desk support, ensuring seamless operations and fostering collaboration across departments. Committed to delivering exceptional results and improving customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Resolution Agent
CRST
Buffalo, NY
06.2024 - Current
- Adhered to all company policies and procedures when interacting with customers.
- Collected deposits or payments and arranged for billing.
- Worked closely with other departments to address customer concerns.
- Updated system with order specifics and customer details, preferences, and billing information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
DREAM Lab Assistant
University at Buffalo
Buffalo, NY
09.2022 - 05.2024
- I maintained 3D printers, like changing the filament or realigning the nozzle.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- I monitored 3D printers, and if failures occurred I troubleshot the printers.
- Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- I created learning modules to teach students, how to solder, code, and 3D print.
- I advertised the events, and recorded the amount of people who showed up.
- Used scientific method to assist colleagues and supervisors with experiments.
- Participated in extra training and courses to refine and improve upon industry knowledge.
Fabrication Technician
Billion Oyster Project
New York, NY
05.2023 - 08.2023
- Oversaw and maintained on-site equipment for optimal performance.
- Troubleshot fabrication machine to minimize downtime.
- Operated heavy machinery to prepare site for oyster cage fabrication.
- Monitored volunteers, providing guidance on oyster cage fabrication processes.
- Ensured oyster cages met standards to prevent debris from re-entering New York Harbor.
Education
Bachelor of Arts - Mathematics
University At Buffalo
Buffalo, NY05-2025
High School Diploma -
New York Harbor School
New York, NY06-2020
Skills
- Python and C programming
- Microsoft Excel proficiency
- Hardware evaluation
- Adobe Creative Cloud expertise
- Network security management
- Windows and Mac systems administration
- iOS and Android platform support
- Firewall management
- Technical troubleshooting and application support
- Data analysis and statistical modeling
- Inventory management strategies
- Service desk support
Languages
Spanish
Professional
Timeline
Customer Resolution Agent
CRST
06.2024 - Current
Fabrication Technician
Billion Oyster Project
05.2023 - 08.2023
DREAM Lab Assistant
University at Buffalo
09.2022 - 05.2024
Bachelor of Arts - Mathematics
University At Buffalo
High School Diploma -
New York Harbor School
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