Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Tolbert

Acworth,GA

Summary

Dedicated professional with a proven track record of meeting company requirements through reliable and methodical approaches. Proficient in handling high-pressure environments and adept at navigating unfamiliar circumstances and obstacles to enhance company reputation.

Overview

8
8
years of professional experience

Work History

Assistant Branch Manager

Regional Finance
06.2023 - Current
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.

Store Manager/ Part Time

ACE Cash Express Inc.
03.2017 - 09.2023
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Monitored customer accounts, including payments, delinquencies, and other activities.
  • Prepared documents such as promissory notes, security agreements, and closing statements.

Dispute & Fraud Analyst

Fifth Third Bank
09.2021 - 06.2023
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Performed financial calculations for amounts due, interest charges, and balances.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Investigated chargebacks and other payment disputes in accordance with company policies and procedures.

Dispute Resolution Specialist

Fifth Third Bank
11.2019 - 09.2021
  • Assisted an 8-person new hire class for a full week during their onboarding by answering questions, providing best practices, and acting as a resource for any issues.
  • Mitigate risk to the bank and customer by following necessary procedures, listening actively to the customer, and analyzing customer accounts carefully. Think critically, and ask probing questions of the customer to ensure the correct type of dispute is filed.
  • Assisted customers with dispute resolution by providing helpful advice on how to resolve their issues.

Education

High School Diploma -

Greensburg Christian Academy
Greensburg, IN
12.2013

Skills

  • Customer service
  • Financial Transactions Management
  • Microsoft Office
  • Problem solving
  • Time management
  • Data Entry
  • Good work ethic
  • LexisNexis software
  • Credit History Review
  • Call Centers
  • Chargeback management

Timeline

Assistant Branch Manager

Regional Finance
06.2023 - Current

Dispute & Fraud Analyst

Fifth Third Bank
09.2021 - 06.2023

Dispute Resolution Specialist

Fifth Third Bank
11.2019 - 09.2021

Store Manager/ Part Time

ACE Cash Express Inc.
03.2017 - 09.2023

High School Diploma -

Greensburg Christian Academy

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