Angel Torres
Tampa,FL
Summary
Astute Copier Field Engineer highly skilled in Office Equipment, service, and installation procedures. Talented individual offering 38 years of experience and training. Proven talent in Copier Service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Service Technician
Bay Copy Data
08.2019 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Updated and maintained assigned machines per manufacturer specifications.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Installed and repaired copiers, printers and fax equipment on clients' premises.
Field Service Technician
Dex Imaging
03.2014 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Trained new personnel regarding company operations, policies and services.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $5000.
Dos Imaging
11.2009 - 02.2014
- Identified major issues that could arise and provided solutions for these problems.
- Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Investigated and troubleshot copier product service issues weekly.
Supervisor/Specialist
Ricoh/Savin
09.1998 - 06.2008
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Some College (No Degree) - Electro/Mechanical Engineering
Albert Merrill School of Engineering
New York, NYGED -
Adalai E Stevenson HS
New York, NY06.1984
Skills
- Detailed knowledge of copier service such as MS Office, Ricoh, Canon HP, Brother, Xerox, Kyocera, and Konica Minolta
- Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
- Good skills in operating equipment used for diagnostic purposes
- Strong focus on customer service and Strong attention to detail
- Able to communicate effectively as appropriate for the needs of customers or coworkers
- Meet commitments and deadlines
- Equipment Installation
- Network configuration
Certification
- Certified A+, TR MicroPress, Quest Certified Trainer - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Field Service Technician
Bay Copy Data
08.2019 - Current
Field Service Technician
Dex Imaging
03.2014 - 08.2020
Dos Imaging
11.2009 - 02.2014
Supervisor/Specialist
Ricoh/Savin
09.1998 - 06.2008
Some College (No Degree) - Electro/Mechanical Engineering
Albert Merrill School of Engineering
GED -
Adalai E Stevenson HS