Angel Torres

Midland ,TX

Work History

Allstate Insurance Company

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Developed filing system for historical documents, preserving important company records and improving access to information.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Stop and Shop Supermarket

Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Removed all boxes and related trash from sales floor and processed through compactors.
Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
Managed timely and effective replacement of damaged or missing products.
Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.

Federal Express

Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Used hand-held scanners and physical logs to accurately track item movements.
Assembled, sealed, and loaded packages into correct trucks.
Proved successful working within tight deadlines and a fast-paced environment.
Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Supported team morale by fostering positive communication and collaboration among coworkers.
Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Enhanced safety in workplace by proactively identifying potential hazards and suggesting improvements.

Signature Care

Completed registration paperwork, verifying accurate patient information.
Answered patient questions and inquiries regarding registration process and documentation.
Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
Confirmed patient demographics and updated practice management software for accuracy.
Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
Accurately collected and verified patient demographic information for seamless recordkeeping.
Processed medical records requests, assuring release only to appropriate parties proper authorization.
Streamlined registration process by implementing efficient data entry and filing systems.
Performed regular quality and validation assessments on patient data to verify accuracy.

Allstate Insurance Company

Stop and Shop Supermarket

Federal Express

Signature Care