Angel Torrientes
Upland,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
13
13
years of professional experience
Work History
DIVE Coordinator
Trinity Youth
Claremont, CA
01.2021 - Current
- Created and managed organization based team of 15, defining overarching vision, identity, and strategy to become diverse, inclusive organization.
- Provide strategic leadership in development of culturally specific and culturally responsive policy and service delivery models.
- Development and present training curriculum for staff on identifying bias, challenging stereotypes, and utilizing staff culture for learning, resulting in increased staff engagement.
- Organize and coordinate diversity activities – across organization. Support ongoing conversations about access, equity, race, and culture throughout organization.
Training Specialist/DIVE Coordinator
Trinity Youth Services
Claremont, CA
06.2017 - Current
- Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs, and language labs
- Created and oversaw mandatory training programs for all Short-Term Residential Program (STRTP) sites including Foster Family and Adoptions
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided constant training to staff to ensure long-term excellence
- Ensured proper tracking in newly created databases of all employees and managers, attendance, scores and overall performance
- Assisted in analyzing and assessing training and development needs for organizations, departments, and individuals.
- Increased training participation by 85%
Residence Hall Director
South Hills Academy Student Residence
West Covina, CA
07.2015 - 06.2016
- Promoted positive relations between residents and staff. Managed team of 20 volunteers and parent groups.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents. Conducted tours, orientation and educational sessions for residents and families.
- Enforced policies and safety standards through building and room rounds. Solved grievances and complaints by collaborating with residents.
- Recruited, selected, and trained assistants and volunteers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Development Lead
Northtown Housing Development Corporation
Rancho Cucamonga, CA
10.2013 - 07.2015
- Identified and researched external programs and organizations for potential partnerships in line with organizational goals.
- Built and maintained relationships with donors of all types, develop strategy for solicitation.
- Provided monthly reports to team, which measured progress towards achieving plan
- Created programs and events that increased attendance by 5% during each quarter.
- Prepared materials for charitable events such as fundraising envelopes, bid sheets and gift bags.
- Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
Resident Services Manager
Northtown Housing Development Corporation
Rancho Cucamonga, CA
10.2012 - 07.2015
- Establish and oversee systems for identifying residents in need of support and match with resource services.
- Identified, reviewed, selected, developed, and maintained referral partnership relationships with local service resource agencies that effectively assist residents to achieve their life’s objectives.
- Lead communications between organization and County agencies, community organizations, as well as banks and other entities.
- Established educational programs, wellness, and general interest activities.
- Successfully managed and coordinated all programs, events and social services for over 500 residents. Increased numbers of participants by 20% during first year.
- Grant development resulted in $10k in new funds for programs.
Development Assistant
Scripps Memorial Hospital Encinitas
Encinitas, , CA
03.2006 - 04.2007
- Completed projects in alignment with target deadlines and financial objectives.
- Prepared materials for charitable events such as fundraising envelopes, bid sheets and gift bags.
- Followed up on strong leads through email and telephone to provide information regarding needs for funding. Researched and identified potential donors.
- Implemented volunteer database system to search, log and track volunteer activity and recruitment.
- Managed 50 volunteers throughout year.
Education
Master of Arts - Management
Antioch University Los Angeles
Culver City, CA05.2019
Bachelor of Arts - Behavioral Science
CSUDH
Carson, CA05.2004
Skills
- Budget Planning
- Staff Supervision
- Team Management
- Managing Operations and Efficiency
- Team Leadership
- Program Monitoring
Languages
Spanish
Native or Bilingual
Timeline
DIVE Coordinator
Trinity Youth
01.2021 - Current
Training Specialist/DIVE Coordinator
Trinity Youth Services
06.2017 - Current
Residence Hall Director
South Hills Academy Student Residence
07.2015 - 06.2016
Development Lead
Northtown Housing Development Corporation
10.2013 - 07.2015
Resident Services Manager
Northtown Housing Development Corporation
10.2012 - 07.2015
Development Assistant
Scripps Memorial Hospital Encinitas
03.2006 - 04.2007
Master of Arts - Management
Antioch University Los Angeles
Bachelor of Arts - Behavioral Science
CSUDH