ANGEL TUREAUD
Decatur,GA
Summary
Skilled in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports, records, and handling correspondence. Skilled in oral and written communication, team leadership, and relationship-building.
Overview
7
7
years of professional experience
Work History
PCT/Unit Secretary
Piedmont Atlanta Hospital
Atlanta, GA
02.2024 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by a physician or RN.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Transported patients to other areas of the hospital in wheelchairs and gurneys for tests, treatments, and therapies.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Helped create a safe environment by following infection control policies.
Business Operations Manager
Perspectives Psychological Resources, LLC.
Atlanta, GA
09.2022 - 09.2023
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Collaborated with Clinical Director to facilitate new process improvements enabling company to meet business objectives.
- Oversaw company operations, customer service, resource management and profitability.
- Motivated staff by offering direction and providing constructive feedback.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Scheduled or conducted new employee orientations.
Administrative Assistant
Perspectives Psychological Resources,LLC.
Atlanta, GA
01.2022 - 09.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Applied HIPAA privacy and security regulations while handling patient information.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Managed all payments processing, invoicing and collections tasks.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Performed insurance verification, pre-certification and pre-authorization.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Completed and submitted appeals for denied claims.
STORE SUPPORT ASSOCIATE TEAM LEADER
WHOLEFOODS MARKET
ATLANTA, GA
12.2016 - 09.2021
- Assisted in leading a team of 50+ team members while providing exceptional customer service.
- Recruited, managed, developed, and trained staff, established and monitored goals, and conducted performance reviews.
- Communicated duties, compensation, benefits, and working conditions to potential candidates, enabling a solid understanding of job expectations.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Processed onboarding paperwork for new hires and rehires.
- Completed bi-weekly payroll for 50+ employees.
- Built strong relationships with clients/customers through positive attitude and attentive response.
- Effectively utilized Kronos scheduling tool to schedule team members based on weekly labor targets.
- Facilitated training for team members through daily coaching.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
Education
Associate of Science -
Georgia State University
Atlanta, GA01.2020
Bachelor of Science - Nursing
Georgia State University
Atlanta, GASkills
- Administrative Operations
- Office Administration
- Critical thinking
- Interpersonal Communication
- Verbal and written communication
- Staff training and development
- New hire paperwork processing
- Organization and Time management
- Self-motivated professional
- Knowledgeable in Outlook,Word and Excel
- Patient Services
References
References available upon request.
Timeline
PCT/Unit Secretary
Piedmont Atlanta Hospital
02.2024 - Current
Business Operations Manager
Perspectives Psychological Resources, LLC.
09.2022 - 09.2023
Administrative Assistant
Perspectives Psychological Resources,LLC.
01.2022 - 09.2022
STORE SUPPORT ASSOCIATE TEAM LEADER
WHOLEFOODS MARKET
12.2016 - 09.2021
Associate of Science -
Georgia State University
Bachelor of Science - Nursing
Georgia State University