Angel Valdez
Salt Lake City,UT
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
Utah Cna Training Centers
08.2025 - 11.2025
- Completed Clinicals at William E. Christoffersen Salt Lake Veterans Home
- Assist patients with personal care and daily activities such as bathing, dressing, grooming, and toileting.
- Assist residents with mobility
- Assist residents with feeding and nutrition
- Assure that residents are comfortable and safe in their environment
- Respond to patients needs promptly
- Serve as a communication link between residents and the healthcare team
- Accurately chart patients records everyday
- Report any changes or issues immediately to the nurse
- Follow all HIPAA guidelines and regulations as a CNA
- Monitoring/Observing Vitals
- Monitoring Fluid Input/Output
- Patient-focused care
- Observing responses
- Documenting behaviors
Administrative Onsite Coordinator
Balance Staffing
01.2025 - 10.2025
- Complete Administrative duties for multiple clients
- Manage New Hire Orientations
- Assist employees with timecards
- Be the main point of contact for employees of multiple clients
- Complete any applicable clerical/administrative duties in a timely manner
- Complete projects by deadlines
- Keep track of schedules, daily roster
- Manage/assist employees at multiple sites
- Assist with recruiting potential employees
- Source new candidates
Pharmacy Benefits Specialist
BroadPath
05.2023 - 12.2024
- Assist members with pharmacy benefits
- Assist members with pharmacy benefit claims
- Assist members with express scripts accounts
- Assist members with tricare pharmacy accounts
Member Services Receptionist
PEHP Health Insurance
02.2020 - 03.2023
- Highly organized and customer-focused receptionist and call center representative
- Proven ability to manage high call volumes.
- Provide exceptional client service.
- Maintain efficient front-office operations.
- Assist Members/Providers with Insurance Policy
- Assist with Medical/Dental Claims
- Assist with benefits related to Medical/Dental Insurance
- Follow HIPPA Guidelines
- Extensive medical terminology experience
- Maintain efficient front office operations.
- Adept at handling inquiries, scheduling appointments, and resolving concerns with professionalism and empathy.
Collections Specialist
Select Portfolio Servicing
06.2018 - 09.2019
- Service Mortgage loans with payments
- Assist customers with payment plans
- Assist customers with mortgage assistance
- Educate customers on mortgage assistance options
- Help customers and explain the importance of being current on their mortgage
- Inbound and Outbound calls
- Make outbound calls to customers who are past due/delinquent, offer mortgage assistance, offer to set up payments, etc
- Assist customers with daily needs.
- Document customers accounts with their situation/the conversation that was made.
Consumer Lending Agent
Teleperformance
03.2015 - 06.2018
- I was a customer service representative in the Auto loans originations/Servicing department.
- I submitted loan applications for clients
- I serviced payments for auto loans
- I set up payment dates for auto loans
- I generated automatic payments
- I set up new membership accounts
- I also sold sales products.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Charter College
Sandy, UT11-2027
Certification - CNA
Utah CNA Training Centers
Murray, UT11.2025
High School Diploma - undefined
Granite Connection High School
05.2015
Skills
- Patient Care Management
- Professional Communications
- Over 10 years of Customer Service experience
- Knowledge of HIPAA Laws/Regulations
- Medical & Pharmacy Insurance Experience
- Medical Terminology
- Monitoring Vital Signs
- Medical Patient Charting
- Medical Records
- Proficient in Computer Software/Programs
- Ability to type 60 WPM
- Home Health
Timeline
Certified Nursing Assistant
Utah Cna Training Centers
08.2025 - 11.2025
Administrative Onsite Coordinator
Balance Staffing
01.2025 - 10.2025
Pharmacy Benefits Specialist
BroadPath
05.2023 - 12.2024
Member Services Receptionist
PEHP Health Insurance
02.2020 - 03.2023
Collections Specialist
Select Portfolio Servicing
06.2018 - 09.2019
Consumer Lending Agent
Teleperformance
03.2015 - 06.2018
High School Diploma - undefined
Granite Connection High School
Associate of Applied Science - Diagnostic Medical Sonography
Charter College
Certification - CNA
Utah CNA Training Centers