Summary
Overview
Work History
Skills
Timeline
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Angel Valencia

Las Vegas,NV

Summary

Dynamic professional with a strong work ethic and proven problem-solving skills, previously at Oyo Hotel Casino. Expert in front desk operations and account balancing, consistently enhancing guest services and streamlining processes. Recognized for meticulous attention to detail, achieving a significant reduction in transaction errors while maintaining high customer satisfaction.

Overview

20
20
years of professional experience

Work History

Night Auditor

Oyo Hotel Casino
10.2024 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Generated and printed daily financial reports to track hotel performance.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Legal Assistant

PMGI Financial Llc
07.2010 - 08.2017
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Improved efficiency in document production and management through introduction of advanced software tools.
  • Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.

Lockbox Payment Processor

Regulus Llc
07.2005 - 2010
  • Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
  • Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
  • Streamlined payment processing by implementing efficient systems and organizational strategies.
  • Collaborated with the accounting team to ensure proper posting of payments to appropriate accounts.
  • Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
  • Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
  • Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
  • Strengthened security measures for sensitive customer information by adhering to strict guidelines and protocols.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Night audit reports
  • Generating reports
  • Punctual and dependable
  • Balancing transactions
  • End-of-day processes
  • Resolving issues
  • Teamwork and collaboration
  • Guest services
  • Account balancing
  • Time management
  • Account reconciliation
  • Teamwork orientation

Timeline

Night Auditor

Oyo Hotel Casino
10.2024 - Current

Legal Assistant

PMGI Financial Llc
07.2010 - 08.2017

Lockbox Payment Processor

Regulus Llc
07.2005 - 2010

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Angel Valencia