Angel Vandegrift
Chesapeake,VA
Summary
I am a detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy. I am excited for this full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, while dedicating the rest of my time as a full-time student and mother.
Overview
6
6
years of professional experience
Work History
Associate Client Support Consultant
SBS-TLM Time And Attendance Service
02.2023 - Current
- Developed strong client relationships through regular verbal and written communication and attentive service.
- Boosted client retention by consistently providing exceptional support and follow-up services.
- Enhanced team efficiency by streamlining processes and implementing best practices for client support.
- Provided training to junior team members, enhancing their skills and improving overall team performance.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Facilitated open lines of communication between clients, sales representatives, and technical support teams to address concerns efficiently, providing continuous updates until the issue was fully resolved
- Broke down and evaluated client issues using investigative probing techniques and personal expertise
- Interacted with team members across departments to research and resolve customer issues.
- Demonstrated empathy when handling difficult situations, diffusing tension while finding practical resolutions for clients'' problems.
- Advocated for and acted as liaison to other community-based providers and resources and other benefits, housing, vocation training and employment opportunities.
- Managed high-volume caseloads between service calls and emails while maintaining professionalism under pressure, resulting in excellent client outcomes.
- Utilized creative problem-solving skills to develop innovative solutions that addressed unique client challenges, resulting in satisfied and loyal customers.
- Maintained detailed records of all client interactions to ensure quality control and identify areas for improvement.
- Participated in ongoing professional development initiatives to stay updated on industry trends and enhance expertise in client support strategies.
Assistant Customer Service Manager
ODUrent
05.2022 - 02.2023
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Researched and corrected customer concerns to promote company loyalty.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
- Established team priorities, maintained schedules and monitored performance.
- Followed through with client requests to resolve problems.
- Maintained accurate records of client interactions, identifying trends and opportunities for process improvements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
Eligibility Specialist
New Jersey Department Of Community Affairs
01.2021 - 04.2021
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients in overcoming barriers to self-sufficiency through targeted interventions and resource coordination.
- Trained staff on current eligibility requirements and policies.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with accurate eligibility form, application and document completion.
Field Coordinator
U.S. Congressional Campaigns
11.2017 - 01.2021
- Developed comprehensive training programs for new staff members, improving overall team performance.
- Monitored daily progress and work quality to provide guidance and direction to volunteers and campaign staffers
- Managed budgets effectively, tracking expenses and identifying opportunities for cost savings.
- Developed campaigns, led design, and tracked results.
- Followed federal, state and facility guidelines to maintain professional interactions with constituents and staff.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
- Regularly attended engagements along or on behalf of the candidate
- Performed staff evaluations and addressed areas for improvement.
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
- Paid attention to detail while completing assignments.
Education
Associate of Science - Pre-Law/Business Administration
Liberty University
Lynchburg, VAAssociate of Applied Science - Human Resource Administration
Ashworth College
Norcross, GA10.2023
No Degree - Abroad Seminar in Global Diplomacy/Team Management
University of London
London, United Kingdom07.2018
Skills
- Client rapport building
- Client retention and escalation
- Fully badged in Alex Behavioral badges
- Self-efficiency
- Data Entry
- Teamwork and Collaboration
- Professional telephone demeanor
- Microsoft Office
Accomplishments
- Earning all 6 behavioral badges
- Highest amount in CAV on multiple months before my first year
- Receiving an award for the amount of MyMoments provided by my peers
- Saving one of our larger clients through effective training
- Providing shadowing for new hires
- Creation of the TLM newsletter for the Region Rally
- Accepted into the Engagement Committee
Languages
Czech
Native or Bilingual
Slovak
Full Professional
Russian
Native or Bilingual
English
Native or Bilingual
German
Elementary
Polish
Elementary
Timeline
Associate Client Support Consultant
SBS-TLM Time And Attendance Service
02.2023 - Current
Assistant Customer Service Manager
ODUrent
05.2022 - 02.2023
Eligibility Specialist
New Jersey Department Of Community Affairs
01.2021 - 04.2021
Field Coordinator
U.S. Congressional Campaigns
11.2017 - 01.2021
Associate of Science - Pre-Law/Business Administration
Liberty University
Associate of Applied Science - Human Resource Administration
Ashworth College
No Degree - Abroad Seminar in Global Diplomacy/Team Management
University of London
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