Angel Vasquez
Houston,TX
Summary
Motivated IT professional with over three years of leadership experience in high-volume operations and currently pursuing an Associate of Applied Science in Network & Computer System Administration at Lone Star College. Hands-on experience with Windows administration, networking, virtualization, desktop management, and enterprise technologies through academic coursework and technical labs. Proven ability to troubleshoot complex issues, communicate effectively with diverse teams, and deliver exceptional customer support. Seeking an IT Support, Help Desk, Desktop Support, or Junior Systems Administrator role.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
Houston, USA
07.2022 - Current
- Coordinated daily operations for teams of 20–150 associates, achieving production goals within ±5% of target.
- Monitored operational systems and analyzed performance metrics to identify issues, enhancing workflow efficiency.
- Troubleshoot production disruptions and collaborate with multiple departments to restore operations.
- Trained and mentored employees on software systems and operational procedures, fostering adherence to best practices.
- Coach team members on performance improvement, quality assurance, and safety compliance.
- Produce operational reports and communicate technical information between departments to ensure business continuity.
Shift Lead
Wingstop
Kingwood, TX
01.2022 - 07.2022
- Monitored key performance metrics, including daily sales (over $3,000), labor percentage (under 21%), and customer feedback (over 76%), making workflow adjustments to meet or exceed targets.
- Managed daily reports on income, inventory, and trouble tickets, enabling streamlined operations and informed decision-making.
- Ensured safety and sanitation compliance while preparing restaurant for daily operations, conducting equipment checks and ensuring team readiness.
Online Digital Shopper Associate
Walmart
Porter, TX
06.2021 - 11.2021
- Resolved customer order issues, including product substitutions and out-of-stock items, by providing timely, customer-focused support that improved customer satisfaction.
- Organized and staged customer orders by delivery priority and alphabetical sequence, consistently preparing orders for dispatch in under five minutes.
- Performed quality assurance inspections to verify order accuracy, product freshness, and item condition, reducing delivery errors and improving customer satisfaction.
- Evaluated customer feedback to identify service improvement opportunities, leading to increased order accuracy and a more positive customer experience.
Customer Service Representative
Cognosante
03.2021 - 08.2021
- Provided exceptional customer service for applicants seeking FEMA Funeral Assistance related to COVID-19.
- Provided empathetic, patient, and solution-focused support in high-volume call center, enhancing customer satisfaction.
- Assisted customers remotely, resolving inquiries and issues efficiently.
- Verified sensitive applicant information and guided individuals through application process, ensuring adherence to privacy, security, and compliance protocols.
Education
High School Diploma -
Humble High School
Humble, TX05-2020
Associate of Applied Science - Network & Computer System Administration
Lone Star College System At Houston
Houston, TX07-2026
Skills
- Windows setup
- Desktop management
- TCP/IP
- IPv4 Addressing
- Switching & Routing
- VLAN Fundamentals
- Enterprise Networking
- Network Troubleshooting
- Systems Administration
- Microsoft Office Suite
- Customer Support
- Team Leadership
- Bilingual (English & Spanish)
Timeline
Process Assistant
Amazon
07.2022 - Current
Shift Lead
Wingstop
01.2022 - 07.2022
Online Digital Shopper Associate
Walmart
06.2021 - 11.2021
Customer Service Representative
Cognosante
03.2021 - 08.2021
High School Diploma -
Humble High School
Associate of Applied Science - Network & Computer System Administration
Lone Star College System At Houston