Angel Vaughn
Rome,Ga
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient in Windows and Macintosh Operating Systems, Microsoft office , Keying 80 WPM, Presentation software, Graphic Design, Social Media, Communication and Collaboration tools. Experienced with 501(c)(3) non-profit organizations and volunteer work with churches, food pantry’s, and homeless shelters.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Hospitality House For Women Thrift Store
04.2022 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover by 50%.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience and drive sales.
- Organized and detail-oriented with strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintain high level of confidentiality due to the nature of the agency.
- Developed volunteer training programs to teach new volunteers best practices increasing volunteer retention by 30%
- Developed strategies to streamline and improve office procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Maintained and processed invoices, deposits, and money logs.
- Matched purchase orders with invoices and recorded necessary information.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing by 20% for fiscal year.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Store Manager
Ideal Meals
07.2021 - 04.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets driving sales up 20%.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Finish Line
10.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Administrative Assistant
PJ Hotshots
07.2013 - 09.2017
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Assistant Commercial Sales Manager
Autozone
01.2012 - 07.2013
- Built relationships with clients to establish new contracts.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Fostered repeat customers by consistently providing efficient, friendly service.
- Managed and motivated employees to be productive and engaged in work.
Education
GED -
Georgia Northwestern Technical College
Rome, GA05.2005
Skills
- Organizational Structuring
- Business Leadership
- Customer Inquiry Response
- Staff Supervision
- Compassionate Care
- Administrative and Office Support
Timeline
Assistant Store Manager
Hospitality House For Women Thrift Store
04.2022 - Current
Store Manager
Ideal Meals
07.2021 - 04.2022
Assistant Manager
Finish Line
10.2017 - 01.2019
Administrative Assistant
PJ Hotshots
07.2013 - 09.2017
Assistant Commercial Sales Manager
Autozone
01.2012 - 07.2013
GED -
Georgia Northwestern Technical College
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