Angel
San Antonio
Summary
Dynamic and results-oriented professional with a proven track record at Marriott International, Inc., adept in mechanical troubleshooting and fostering positive customer relationships. Excelled in equipment repair and preventive maintenance, enhancing operational efficiency. Known for exceptional problem-solving abilities and a self-motivated approach, consistently achieving significant improvements in customer satisfaction and workplace safety. Proactive and goal-oriented, committed to using these qualities to drive team success and contribute to department growth.
Overview
9
9
years of professional experience
Work History
Engineer 1
Marriott International, Inc.
01.2023 - Current
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
- Positively engaged with customers and maintained professional appearance as company representative.
Server/Bartender
Marriott International, Inc.
04.2022 - 01.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Kitchen/ Unit Manager
Texas Tech University
01.2016 - 01.2020
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Monterey High School
Lubbock, TX01-2018
Skills
- Plumbing
- HVAC system maintenance
- Building maintenance
- Equipment Repair
- Lighting systems
- Air handlers
- Mechanical troubleshooting
- Preventive Maintenance
- Efficient
- Self Motivated
Timeline
Engineer 1
Marriott International, Inc.
01.2023 - Current
Server/Bartender
Marriott International, Inc.
04.2022 - 01.2023
Kitchen/ Unit Manager
Texas Tech University
01.2016 - 01.2020
High School Diploma -
Monterey High School