Angel Vu
San Jose,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Barista
IJava Cafe
09.2023 - 03.2024
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Island Brew Coffeehouse
08.2022 - 06.2023
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
Barista
Starbucks
10.2019 - 04.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Science - Business Management
Hawaii Pacific University
Honolulu, HI05.2023
Skills
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Problem-Solving
- Reliable and Dependable
Languages
Vietnamese
Native or Bilingual
Timeline
Barista
IJava Cafe
09.2023 - 03.2024
Barista
Island Brew Coffeehouse
08.2022 - 06.2023
Barista
Starbucks
10.2019 - 04.2022
Bachelor of Science - Business Management
Hawaii Pacific University