Angel Wade
Mulga,AL
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Business Office Associate
CarMax
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Engaged with customers to build business relationships.
- Facilitated new hire onboarding process, including organizing orientation sessions and training materials.
- Improved customer satisfaction by resolving complaints promptly and professionally.
Production Assistant
Mercedes Benz International
06.2022 - 07.2023
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Communicated with other crew members via walkie talkies to coordinated production activities.
General Manager
Huddle House
08.2020 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant Manager
Arby's Restaurant
03.2018 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Store Manager
Country Creek Grocery
12.2014 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Executive Assistant
BP Petroleum
04.2011 - 11.2014
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Education
Associate Of Applied Business - Business Administration
Bessemer State Technical College
Bessemer, ALMaster Of Business Administration - Business Administration And Management
Post University
Waterbury, CTSkills
- Customer Satisfaction
- Decision-making capabilities
- Invoice Processing
- Cash reconciliation
- Document Preparation
- File Management
- Office Management
- Team building
- Task Prioritization
- Professionalism
- Continuous Improvement
- Problem-solving aptitude
Timeline
Business Office Associate
CarMax
07.2023 - Current
Production Assistant
Mercedes Benz International
06.2022 - 07.2023
General Manager
Huddle House
08.2020 - 06.2022
Assistant Manager
Arby's Restaurant
03.2018 - 08.2020
Store Manager
Country Creek Grocery
12.2014 - 03.2018
Executive Assistant
BP Petroleum
04.2011 - 11.2014
Associate Of Applied Business - Business Administration
Bessemer State Technical College
Master Of Business Administration - Business Administration And Management
Post University
Similar Profiles
Lisa ChristmasLisa Christmas
Customer Experience Consultant /Peer Mentor at CarMaxCustomer Experience Consultant /Peer Mentor at CarMax
Ricardo Mota Jr.Ricardo Mota Jr.
Customer Specialist for Alternative Delivery at CarMaxCustomer Specialist for Alternative Delivery at CarMax
Bryan Lossaso-MunozBryan Lossaso-Munoz
Flow Inventory Associate 2 at CarMaxFlow Inventory Associate 2 at CarMax
Avery DavisAvery Davis
Professional Car Detailer at CarMaxProfessional Car Detailer at CarMax
Matt SmitheyMatt Smithey
Laborer at MCLAD Enterprises IncLaborer at MCLAD Enterprises Inc